topic Re: Paid for EE Wi-Fi but service stopped working in Broadband & Landline

Paid for EE Wi-Fi but service stopped working

Ohlunalane — Sun, 24 May 2026 20:24:31 GMT

Hi everyone,

I purchased access to the EE public Wi-Fi service today, but I’ve run into several issues.

I only made one purchase, however I was charged twice (£20 total).

The Wi-Fi initially worked for a few minutes, then disconnected. After that, I could no longer log in because the system kept saying my email/password were incorrect, even though they were definitely correct and had just been created and saved.

I’ve also tried accessing the EE support chat (“Aimee”), but I can’t seem to find or access the live chat option even after downloading the app and logging in.

Since the service became unusable and I was charged twice, I’d like to know:
- how I can request a refund
- and how to contact support during the Bank Holiday closure.

Thanks in advance for any help.

Re: Paid for EE Wi-Fi but service stopped working

JimM11 — Sun, 24 May 2026 21:10:16 GMT

@Ohlunalane Use the EE CS hotline, see help and search customer support.

Get public WiFi access | Find WiFi hotspots | EE WiFi

Re: Paid for EE Wi-Fi but service stopped working

XRaySpeX — Sun, 24 May 2026 21:08:37 GMT

@Ohlunalane : On the EE Wifi site you'll find:

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Re: Paid for EE Wi-Fi but service stopped working

Ohlunalane — Sun, 24 May 2026 21:12:30 GMT

I have tried the cs number but it doesn't work on Sundays or bank holidays, I guess I will have to wait and call on Tuesday!

Alternatively, google suggests “150” but I am not an EE regular costumer, I made my account only for this connection.

Do you suggest another number?

Re: Paid for EE Wi-Fi but service stopped working

Ohlunalane — Sun, 24 May 2026 21:13:22 GMT

I saw that and it took me nowhere. There was no option for the live chat and I ended up here 😞

Re: Paid for EE Wi-Fi but service stopped working

XRaySpeX — Sun, 24 May 2026 21:17:10 GMT

It took you nowhere cuz it's after hours. Wait until Tues to contact them.