topic Re: Download speed keeps dropping from 300Mbps to 150Mbps in Broadband & Landline

Download speed keeps dropping from 300Mbps to 150Mbps

jaybeetooee — Mon, 27 Apr 2026 17:13:13 GMT

I've been an EE FTTP customer for about 16 months. Before then I was with BT also on FTTP. I was on a 150Mbps download plan for both. My broadband has always been 100% reliable,

Last week I upgraded to 300Mbps. I received notification from EE that the upgrade had happened. However, my download speed was still 150Mbps. I tried rebooting my router. Still on 150Mbs. I then rebooted the ONT and finally I got 300Mbps.

Today when I checked the speed of my broadband, the FTTP connection was running back at 150Mbps. I could only get it back to 300Mbps by rebooting the ONT and router.

Any suggestions please?

Re: Download speed keeps dropping from 300Mbps to 150Mbps

JimM11 — Mon, 27 Apr 2026 17:43:09 GMT

@jaybeetooee The EE Hub should have nothing to do with the speed switch, so if you can leave the hub powered up and switch the ONT off for five minutes, once it has had that time, power the ONT on again should take about 2 mins for the ONT to boot up, then when your hub is online speed test again to see what you have.

If on the new system or a newer hub, the EE app gives you two speed indications, the speed to the hub is one, the other is the speed to the device wired or wireless, just remember that the network is shared and you may have to allow for possible other devices operating in the background if not disabled.

Re: Download speed keeps dropping from 300Mbps to 150Mbps

jaybeetooee — Wed, 29 Apr 2026 09:25:27 GMT

I’m grateful for your suggestion but I don’t think you should mark this as a solution. I think only the person raising the problem should be able to mark replies as a solution.

I’m continuing to monitor the speed of my broadband connection, waiting for the next time it drops in speed (if it does again - maybe it was just a one-off before?) and then I will do some more problem determination.

Re: Download speed keeps dropping from 300Mbps to 150Mbps

JimM11 — Wed, 29 Apr 2026 10:30:05 GMT

@jaybeetooee You will need to find out who marked it up as the solution, was not me never do mark anything!

Re: Download speed keeps dropping from 300Mbps to 150Mbps

jaybeetooee — Wed, 29 Apr 2026 10:34:06 GMT

My apologies for assuming it was you. It seems anyone can mark a reply as a solution!

Re: Download speed keeps dropping from 300Mbps to 150Mbps

JimM11 — Wed, 29 Apr 2026 10:38:20 GMT

@jaybeetooee No problems, as you say still working through issues, but ONT is the one programmed by EE for the speed to the EE Hub....

Re: Download speed keeps dropping from 300Mbps to 150Mbps

jaybeetooee — Sat, 02 May 2026 08:51:24 GMT

My broadband speed has been consistent for a while now so I hope my previous problems were just a teething blip as EE changed my speed.

Re: Download speed keeps dropping from 300Mbps to 150Mbps

jaybeetooee — Sun, 24 May 2026 17:52:50 GMT

Spoke too soon. My speed has dropped to 150Mbps again. I ran the broadband test from the EE app and it came up with an error. I’ve contacted EE and they’ve raised a complaint. I still have an Internet connection despite the test results.

Re: Download speed keeps dropping from 300Mbps to 150Mbps

JimM11 — Sun, 24 May 2026 18:01:03 GMT

@jaybeetooee Will take a look when your posted pictures get cleared for general viewing. Quick way to run and check, wireless wifi connected 1 minute ago.

https://www.speedtest.net/my-result/d/3e017534-eb31-4f33-a05f-869c044c346d

Re: Download speed keeps dropping from 300Mbps to 150Mbps

jaybeetooee — Sun, 24 May 2026 18:23:24 GMT

After having rebooted the ONT and Smart Hub 2 a few times, I’ve got back to 300Mbps. However, I still get the error shown above when I rerun the broadband checker from the EE app.

Re: Download speed keeps dropping from 300Mbps to 150Mbps

JimM11 — Sun, 24 May 2026 18:35:41 GMT

@jaybeetooee Picture are still not cleared but will take the look when they are, do not use anything and no longer with EE, was EE/Sky/ and Now on Vodafone, do NOT use any ISP supplied Hub/Router so have to rely on what is sent back for speed checking, as before the ONT is fully responsible for the speed caping not the Hub? Have you tried one or other, but you find both is the best way to get it back up, never have any issues what so ever on the Fibre.

Couple of oldie's attached, think they are from the app...

Wifi check on my Samsung phone picture 1Same ide picture 2

Re: Download speed keeps dropping from 300Mbps to 150Mbps

jaybeetooee — Sun, 24 May 2026 18:34:19 GMT

I was using my own router but have connected the Smart Hub instead so EE can do problem determination.

Re: Download speed keeps dropping from 300Mbps to 150Mbps

JimM11 — Sun, 24 May 2026 18:42:56 GMT

@jaybeetooee With you on that now, so was your other NON isp hub also giving you low speed if that is your complaint?

See you also say you have the BT Smarthub2 version, FW from April 2025 allowed the EE app to start working on that hub, not sure about how good it functions app wise, has the speed part off the app worked, my pics app wise were EE Smarthub 6+ version as it is now known.

Re: Download speed keeps dropping from 300Mbps to 150Mbps

jaybeetooee — Sun, 24 May 2026 19:04:56 GMT

Yes, I was also getting the speed drops with my own router.

Re: Download speed keeps dropping from 300Mbps to 150Mbps

JimM11 — Sun, 24 May 2026 19:24:18 GMT

@jaybeetooee Picture is cleared now but as much use as the app in any fact's, as you suspect all was well on the FF150 connection, then two/three choices, swap the Hub out but yours and BT's not working hard to say with that one, swap the Ethernet between the ONT/BT hub, and finally get EE to swap out the ONT but that will involve OR to do so.

You can PPPoE direct on the ONT and see what is going on but you can only have one device working so unless the system is way unstable for speed then you just may not see that as a result.

Just going to throw this out there, you are aware that it is possible to NOT get full speed all off the time depending on what is going on external with the network, for me have see max throughput at as low as 200Mb/s although short lived couple hours and the Network extremely busy, that i have zero control over, but 95% off the time it is fine.

Re: Download speed keeps dropping from 300Mbps to 150Mbps

jaybeetooee — Sun, 24 May 2026 19:25:33 GMT

Should I be asking EE to replace the Smart Hub 2?

Re: Download speed keeps dropping from 300Mbps to 150Mbps

JimM11 — Sun, 24 May 2026 19:51:02 GMT

@jaybeetooee You can only but try, the BT Smarthub2 is well capable on the FF300 connection you have, more than likely they would say no or just send you the EE equivalent which does nothing for you, SH32B is the next one up for you, and think carefully if you want that as Mobile with app is needed for good part of the functions.

What was your own Hub, my Asus never has any issues on the Fibre ONT? Also the sky SR203 was fine, the vodafone Hub also was ok, although that one is now back in it's box, only to come out at the insistence of the ISP as that is what they can test and that is going to be an extremely bad day if needed, know what i mean!

Re: Download speed keeps dropping from 300Mbps to 150Mbps

jaybeetooee — Sun, 24 May 2026 20:08:53 GMT

My router is a TP-Link XE75

Re: Download speed keeps dropping from 300Mbps to 150Mbps

JimM11 — Sun, 24 May 2026 20:16:06 GMT

@jaybeetooee Not a huge fan of TP-Link routers in mesh but that one should eat a FF300 for breakfast in operation.