Moes Smart Gateway blocked — AWS Frankfurt IPs timing out on EE broadband

gmanochio — Sun, 24 May 2026 14:01:26 GMT

Hi everyone, my Moes smart home gateway stopped working overnight and after extensive diagnostics I've identified that EE's network is blocking the Moes/Tuya cloud servers.

The blocked IPs are:

3.64.70.158
3.75.157.188
3.75.117.56
3.76.16.47
18.158.238.166
52.57.255.2

These are AWS Frankfurt servers used by the Moes/Tuya platform for both API and MQTT connections.

What I've already tried:

Changed DNS to 8.8.8.8 and 1.1.1.1 on both EE hub and TP-Link Deco mesh
Tested on both 2.4GHz and 5GHz networks
Tested with and without VPN
Tested on direct EE hub connection and mesh network
All pings to Moes servers time out regardless of configuration
Apple servers respond fine — internet is working normally

Location: Bedford

Has anyone else experienced this? Is EE filtering these IPs and how did you resolve it?

Re: Moes Smart Gateway blocked — AWS Frankfurt IPs timing out on EE broadband

Mustrum — Sun, 24 May 2026 15:55:46 GMT

@gmanochio what makes you think that it is EE blocking things?

If you have tried a either that should eliminate the EE gateways if you have set it up properly.VPN and it does not work on that

topic Moes Smart Gateway blocked — AWS Frankfurt IPs timing out on EE broadband in Broadband & Landline

Moes Smart Gateway blocked — AWS Frankfurt IPs timing out on EE broadband

Re: Moes Smart Gateway blocked — AWS Frankfurt IPs timing out on EE broadband