topic Re: Broadband switch problem. in Broadband & Landline

Broadband switch problem.

MrInbetween — Thu, 21 May 2026 21:12:30 GMT

I'm trying to switch my BB to EE, I used a comparison site to find a good price of £24.99 for 500mb.

However when I go through the process and they check my existing provider it says there is already a switch request on my line.

In July last year I was going to switch to sky from Now, sky ballsed it up and I cancelled and continued with NOW. So I have called both Sky and NOW and they both say there is no request on my line, it is clear.

So then I goto the EE website and use the chat option, I talk to someone and they say they can sort it and sign me up but they offered £32.99, I said I had a deal for £24.99 on the website and I saved the deal and EE sent me an email confirming it, but the chat bloke insisted I didn't get anything from EE and that the problem is be cause I used a 3rd party site and I have to do it through the chat for £32.99. This isn't true as going straight through the EE site for the higher priced deal it still says there's a switch request and I cannot continue.

Is there anyway I can solve this switch request problem and get the £24.99 deal?

Thanks

So a

Re: Broadband switch problem.

XRaySpeX — Thu, 21 May 2026 21:38:33 GMT

Unlikely! That is ridiculously cheap. FF 500 is on sale to new custs for £34.

Also it look like the comparison site actually initiated an order for you with EE.

Re: Broadband switch problem.

MrInbetween — Thu, 21 May 2026 22:39:29 GMT

I can go through an order to the final steps with any other provider and none of them say I have a switch request already though.

Its only EE this happens on.

It is cheap, that's why I want it.

the screenshot is from the EE site.

Re: Broadband switch problem.

Rach_H — Fri, 22 May 2026 10:04:09 GMT

Hi @MrInbetween,

Welcome to the Community!

I'm sorry to hear about the issues you're having and I'd recommend reaching out to our team, and they will be able to see why this is happening.

Rach

Re: Broadband switch problem.

jak26 — Fri, 22 May 2026 12:02:57 GMT

FF 500 for new customers for £34 might be the case if you start from the EE site but if you click through any of the comparison sites it's been £23.99 for 300 £24.99 for 500 and £25.99 for 900 for most of this month - and for a week there was a voucher for 900 and 1.6 too