topic Re: Turn off voicemail in Broadband & Landline

Turn off voicemail

mikcatta — Tue, 12 May 2026 16:07:50 GMT

Re: Turn off voicemail

mikcatta — Tue, 12 May 2026 16:10:52 GMT

Phoned EE and they told me it is not possible to turn off voicemail on our EE full-fibre landline.

Is that true, as people have left messages for us, but if we only ever pick up the handset to answer a call, we never know there is a voicemail waiting.

Re: Turn off voicemail

JimM11 — Tue, 12 May 2026 17:36:30 GMT

@mikcatta There should be a different intermittent tone when a voicemail is left for you, and yes the voicemail feature will NOT be turned off by EE....

Re: Turn off voicemail

XRaySpeX — Tue, 12 May 2026 18:17:13 GMT

@mikcatta : You can't turn landline 1571 VM service OFF but when you dial 1571 under Personal Options (2) > Calling Options (3) > Ring Period (2) there is an option to set the ring period to Short (4 rings), Medium (7 rings) or Long (10 rings) to give time for your own answering machine or yourself to pick it up.

Re: Turn off voicemail

mikcatta — Wed, 13 May 2026 08:08:17 GMT

Yes, but clearly you didn't read my post that says we only ever answer incoming calls, so wouldn't be aware of the intermittent tone.

Extending to 4, 8 or more rings doesn't help either as that doesn't solve the issue.

Re: Turn off voicemail

peterhull418 — Tue, 19 May 2026 14:33:36 GMT

If you have an answer machine on your existing DECT cordless phone I have just found the solution by posing the question on Google.

It took me a while to figure it out.

The 1571 system 'grabs' the call before your your handset answer kicks in.

What you have to do is maximise the number of rings on the 1571 voicemail but minimise the number of rings on the handset to less than 6.

This fools the 1571 system in to thinking the call has been answered but it hasn't it has just diverted it to your own answer system.

Re: Turn off voicemail

XRaySpeX — Tue, 19 May 2026 16:39:37 GMT

@peterhull418 : By the call being picked up by your own answerphone it is being answered as far as the network is concerned. It's not fooling anybody; it is what is intended.

Re: Turn off voicemail

JimM11 — Tue, 19 May 2026 17:23:42 GMT

@mikcatta Then EE DV phone, it indicates on the screen that VM is left in the system for you!

Digital Home Phone | Device Help | EE

EE Home Phone User Guide

Re: Turn off voicemail

XRaySpeX — Tue, 19 May 2026 17:56:18 GMT

@JimM11 : So do many ordinary phones that have a 1571 LED.

Re: Turn off voicemail

peterhull418 — Tue, 19 May 2026 18:18:14 GMT

The other solution is to contact EE and ask them to switch 1571 off.

It seems you cannot do this on the EE App.

Re: Turn off voicemail

XRaySpeX — Tue, 19 May 2026 18:22:14 GMT

@peterhull418 : It also seems you can't do this by calling CS.

Re: Turn off voicemail

peterhull418 — Tue, 19 May 2026 19:15:06 GMT

Well I have just asked customer services this afternoon to switch 1571 voicemail off and they agreed but said it would take 24 hours.

Certainly altering the lower number of rings on my handset than on the 1571 has worked no problem.

Once I am rid of 1571 voicemail I am back to using my Panasonic DECT phone as before .

Re: Turn off voicemail

JimM11 — Tue, 19 May 2026 19:21:48 GMT

@peterhull418 Just let the Forum know then when EE have done as you requested....

Re: Turn off voicemail

mikcatta — Fri, 22 May 2026 08:38:16 GMT

Hello Peter

Has that been successful or were they fibbing? Please do let us know.

Many thanks

Mike

Re: Turn off voicemail

peterhull418 — Fri, 22 May 2026 15:47:05 GMT

No it hasn't been successful, they said it would take 24 hrs but that was
48 hours ago!!

What has been more successful is changing the number of rings.

If your handset has fewer rings that 1571 the answer machine on my handset
kicks in before 1571 has a chance to answer the phone but I am wondering if
both systems are answering now.
Peter

Re: Turn off voicemail

XRaySpeX — Fri, 22 May 2026 16:06:44 GMT

@peterhull418 : Both can't answer the same call. It's 1 or t'other. It's easy to check. Once you've listened a msg left on your answerphone then dial 1571 & see whether a msg has been left there from some no. about same time.

Re: Turn off voicemail

peterhull418 — Fri, 22 May 2026 16:12:05 GMT

OK thanks.
No success in removing 1571 service yet though.
Peter

Re: Turn off voicemail

XRaySpeX — Fri, 22 May 2026 16:13:44 GMT

@peterhull418 : You won't have! Tweaking no. of rings on both is the WTG.

Re: Turn off voicemail

peterhull418 — Fri, 22 May 2026 17:14:05 GMT

Ok thanks