Broadband switch problem.

MrInbetween — Thu, 21 May 2026 21:12:30 GMT

I'm trying to switch my BB to EE, I used a comparison site to find a good price of £24.99 for 500mb.

However when I go through the process and they check my existing provider it says there is already a switch request on my line.

In July last year I was going to switch to sky from Now, sky ballsed it up and I cancelled and continued with NOW. So I have called both Sky and NOW and they both say there is no request on my line, it is clear.

So then I goto the EE website and use the chat option, I talk to someone and they say they can sort it and sign me up but they offered £32.99, I said I had a deal for £24.99 on the website and I saved the deal and EE sent me an email confirming it, but the chat bloke insisted I didn't get anything from EE and that the problem is be cause I used a 3rd party site and I have to do it through the chat for £32.99. This isn't true as going straight through the EE site for the higher priced deal it still says there's a switch request and I cannot continue.

Is there anyway I can solve this switch request problem and get the £24.99 deal?

Thanks

So a

Re: Broadband switch problem.

XRaySpeX — Thu, 21 May 2026 21:38:33 GMT

Unlikely! That is ridiculously cheap. FF 500 is on sale to new custs for £34.

Also it look like the comparison site actually initiated an order for you with EE.

Re: Broadband switch problem.

MrInbetween — Thu, 21 May 2026 22:39:29 GMT

I can go through an order to the final steps with any other provider and none of them say I have a switch request already though.

Its only EE this happens on.

It is cheap, that's why I want it.

the screenshot is from the EE site.

topic Re: Broadband switch problem. in Broadband & Landline

Broadband switch problem.

Re: Broadband switch problem.

Re: Broadband switch problem.