topic Re: Delayed installation, Help needed in Broadband & Landline

Delayed installation, Help needed

JayG33 — Wed, 20 May 2026 16:18:04 GMT

Hi mods.

My new fibre installation is delayed and it's affecting my work. Can an escalation manager please look into my order details to see if an appointment pull forward is possible? Thank you.

Re: Delayed installation, Help needed

Northerner — Wed, 20 May 2026 17:00:32 GMT

Hi @JayG33

You'll need to speak to EE CS on 150 directly.

https://ee.co.uk/help/contact-ee

Thanks

Re: Delayed installation, Help needed

JayG33 — Wed, 20 May 2026 17:44:18 GMT

I have tried that and been told that's an Openreach issue. I can't get them to speak to me as an end user so was hoping EE would ask them to expedite my request.

Re: Delayed installation, Help needed

JimM11 — Wed, 20 May 2026 20:02:19 GMT

@JayG33 Past experience nothing get's pulled forward on an install, it only every get's delayed further in time. What is it that you are having done ie existing system upgrading to a new FF connection, or nothing at present waiting on an install to happen?

Re: Delayed installation, Help needed

JayG33 — Wed, 20 May 2026 23:23:00 GMT

Thanks for the reply. I am upgrading an old copper connection to brand new Full Fibre, so I am waiting for the full physical install. Hopefully an official EE moderator can drop by this thread soon to look at my options!

Re: Delayed installation, Help needed

XRaySpeX — Thu, 21 May 2026 00:32:32 GMT

Your only option is to keep on at CS for them to set an installation date. It can't be escalated from this user discussion forum.