topic Re: Switched from BT to EE and having so many issues in Broadband & Landline

Switched from BT to EE and having so many issues

Zane79 — Thu, 14 May 2026 17:10:14 GMT

Hi, so we recently binned off BT as the cost was stupidly high and switched to EE on the 900mb fibre on the new super hub.

I cant get any of the 4k firesticks to work. it connects but then says not network even though when you run the network test it come back with it being connected.

The Alex;s wont connect.

Smart plugs wont connect.

Pc and Laptop have issues,

Smart cameras wont work either.

I've tried the compatibility mode then everything just crashes. Currently I'm having to tether to get the firesticks to work. Anyone got any suggestions before I launch the router out the window?

Re: Switched from BT to EE and having so many issues

JimM11 — Thu, 14 May 2026 18:15:49 GMT

@Zane79 If you were using the BT Smarthub2 and still have it, then just put it back on, it works fine with the EE system connection.

Re: Switched from BT to EE and having so many issues

Zane79 — Thu, 14 May 2026 18:26:37 GMT

Unfortunately we had to send the bt hub back

Re: Switched from BT to EE and having so many issues

XRaySpeX — Thu, 14 May 2026 18:29:57 GMT

Compatible WiFi should be the WTG.

Re: Switched from BT to EE and having so many issues

JimM11 — Thu, 14 May 2026 18:30:35 GMT

@Zane79 So what hub is it that you have from EE then, take a look at the link and say.

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

Re: Switched from BT to EE and having so many issues

Clever_Trevor — Fri, 15 May 2026 19:05:00 GMT

I have hub 6 plus ( waiting for hub 7 plus ) but found enabling ‘compatibility mode’ ( under WiFi settings) resolved connecting some devices.

and if this is causing you issues - change the SSID or set the main SSID to WPA ( legacy & not transition ) - as worked for me.

Hope this works for you.

Re: Switched from BT to EE and having so many issues

JimM11 — Fri, 15 May 2026 19:38:16 GMT

@Clever_Trevor Do not think it is allowed in the latest FW to change the Main SSID back to wpa2 anymore, so that is the reason to use the compatible mode now.

Re: Switched from BT to EE and having so many issues

Clever_Trevor — Fri, 15 May 2026 19:44:07 GMT

Hi,

looks like you are right.

when I first received the hub 6 plus, the WPA option was there & I set that for the main ssid.
Seems over night the firmware updated & now this is missing - I only have transition.( which is the default )

however, seems to work fine - but another option might be enable & connect to the guest network.

cheers,

Re: Switched from BT to EE and having so many issues

JimM11 — Fri, 15 May 2026 20:13:25 GMT

@Clever_Trevor It all happened with the FW update Feb 2025, caused a MAJOR issue and that forced EE to tell me to GO. The hub did work and it maintained the WPA2 settings as i had all set previous, but it messed up all the Asus connected gear that did not like the Transition, EE tried to force me to do a Full Factory reset, but i new what the issue was, it ground the network connection to a complete halt in that overnight update.

The guest network ONLY works on a Hub, and NOT on any smart wireless units if you have, but the comp works on everything as far as i am aware... Nothing for me to check, but you will also now have the FREE EE WiFi transmitting from your 6 and 7 plus hub as EE turned that stupid feature on!

Re: Switched from BT to EE and having so many issues

lhammond — Wed, 20 May 2026 20:09:07 GMT

I've got a BT Smarthub 2 and having been moved from BT to EE am now not able to use the firestick. Connects to wifi but not the internet. Not sure what else I can do. Done every hard reset I can think of and turned off 5GHz and still not working. Everything fine on smart TV just nothing through the firestick. Any more suggestions welcome!

Re: Switched from BT to EE and having so many issues

JimM11 — Wed, 20 May 2026 20:19:28 GMT

@lhammond Looks like you have to call EE CS tomorrow and see what they say, take it nothing at all has changed your end, same hub same everything just you are now on EE instead of BT?

Re: Switched from BT to EE and having so many issues

lhammond — Wed, 20 May 2026 20:22:39 GMT

Nothing changed at all. BT sold out to EE and this week the connection on the firestick has crashed out. Have been through every troubleshooting test imagineable. No other devices are a problem, just the firestick. Will just have to see if EE CS can sort it. Maybe it was a firmware update that did it?

Re: Switched from BT to EE and having so many issues

Zane79 — Wed, 20 May 2026 20:22:51 GMT

Having the exact same issue here. Some devices are ok, others are not.

Re: Switched from BT to EE and having so many issues

Zane79 — Wed, 20 May 2026 20:28:41 GMT

I did this and it did sort some devices but not others. Not really sure what else to do with this now. You try and call ee and it's all automated bot which is a complete pain in the **bleep**. Wish I had stayed with what I had now as even though it was more.money at least it actually worked.

Re: Switched from BT to EE and having so many issues

JimM11 — Wed, 20 May 2026 20:32:06 GMT

@Zane79 Have you just tried the text GUIDE to 66033, that prompts EE to call you back?

Re: Switched from BT to EE and having so many issues

Zane79 — Wed, 20 May 2026 20:35:30 GMT

I didn't know that was a thing. I will try that tomorrow

Re: Switched from BT to EE and having so many issues

JimM11 — Wed, 20 May 2026 20:44:08 GMT

@Zane79 Yes on the new system there is also HELP get's EE to check the BB connection, PHONE to check that and a few others... All to the same 66033 text number, and assumes that the mobile does send it etc....

When they call you back it normally display's as EE or BT Guide calling in the mobile display.

Re: Switched from BT to EE and having so many issues

Zane79 — Wed, 20 May 2026 20:45:02 GMT

The connection is all good as half of the devices work. Infact when you run a speed test on the firestick it's fine but then nothing will load even though I've factory reset. It's just so annoying.

Some apps won't load on the WiFi so im currently just teathering firesticks so I can watch stuff