topic Re: Broadband broke in Broadband & Landline https://community.ee.co.uk/t5/Broadband-Landline/Broadband-broke/m-p/1619042#M137845 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4997577">@tigger600</a>&nbsp;: You need to call CS to arrange for someone to be sent out to fix it. There may be a charge if it is seen to be negligence.</P><P>Is this box a Full Fibre ONT or a phone master socket?</P> Wed, 20 May 2026 13:21:12 GMT XRaySpeX 2026-05-20T13:21:12Z Broadband broke https://community.ee.co.uk/t5/Broadband-Landline/Broadband-broke/m-p/1619007#M137843 <P>I need someone out a s a p the main box on the wall is broken and all the wires are out&nbsp;</P> Wed, 20 May 2026 10:39:10 GMT https://community.ee.co.uk/t5/Broadband-Landline/Broadband-broke/m-p/1619007#M137843 tigger600 2026-05-20T10:39:10Z Re: Broadband broke https://community.ee.co.uk/t5/Broadband-Landline/Broadband-broke/m-p/1619016#M137844 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4997577">@tigger600</a>&nbsp; &nbsp;why not follow the steps in the Hep page&nbsp;<A href="https://ee.co.uk/help/broadband/fix-problem/fix-ee-broadband-connection-problems" target="_blank" rel="noopener">https://ee.co.uk/help/broadband/fix-problem/fix-ee-broadband-connection-problems</A>&nbsp; or Contact EE&nbsp; Customer Services for Help&nbsp;<A href="https://ee.co.uk/help/contact-ee" target="_blank" rel="noopener">https://ee.co.uk/help/contact-ee</A>&nbsp;</P> Wed, 20 May 2026 11:28:56 GMT https://community.ee.co.uk/t5/Broadband-Landline/Broadband-broke/m-p/1619016#M137844 Mustrum 2026-05-20T11:28:56Z Re: Broadband broke https://community.ee.co.uk/t5/Broadband-Landline/Broadband-broke/m-p/1619042#M137845 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4997577">@tigger600</a>&nbsp;: You need to call CS to arrange for someone to be sent out to fix it. There may be a charge if it is seen to be negligence.</P><P>Is this box a Full Fibre ONT or a phone master socket?</P> Wed, 20 May 2026 13:21:12 GMT https://community.ee.co.uk/t5/Broadband-Landline/Broadband-broke/m-p/1619042#M137845 XRaySpeX 2026-05-20T13:21:12Z