topic Re: Terrible retention deals for loyal customers in Broadband & Landline

Terrible retention deals for loyal customers

Linda174 — Tue, 19 May 2026 17:39:42 GMT

I have today gone into a new contract for Broadband and TV bundle which includes netflix. By the time I upgrade Netflix to no adverts I'll be paying £61 a month. I have been stressing out over the cost and phoned EE yesterday but was advised they couldn't do anything until new contract had started today. So I phoned today and was told they can't move on cost. So frustrating that new customers get a better deal than loyal customers who have been with BT/EE for years. Am I right in thinking that although I can change my mind within 14 days that because contract has started EE won't give reduction in price. I live alone, have one TV and don't have my phone with EE, don't do gaming and only use Internet for shopping.

Re: Terrible retention deals for loyal customers

Chris_B — Tue, 19 May 2026 18:04:58 GMT

@Linda174 it’s called new customers offers it’s how all providers entice new customers. You’ll not get a cheaper tariff being a current customer.
Not sure where you’re going with I live alone because no one pays more if there a more people within the household with the same service as you. You don’t get a discount being a solo customer.

Re: Terrible retention deals for loyal customers

XRaySpeX — Tue, 19 May 2026 18:02:48 GMT

@Linda174 : Have you just joined EE for BB? Did you migrate from another ISP?

You do have a cooling-off period up to 14 days after installation to cancel your BB order FoC, but I can't see EE offering you a price reduction to keep you..

Re: Terrible retention deals for loyal customers

Northerner — Tue, 19 May 2026 19:17:42 GMT

Hi @Linda174

Leave then. It is simple to change these days unlike before as I did a few months back. Some great offers especially if you use links in cash back sites.

Thanks

Re: Terrible retention deals for loyal customers

Linda174 — Wed, 20 May 2026 07:12:29 GMT

Yes, think you are right. SKY have good offer on just now with money back. Thanks.

Re: Terrible retention deals for loyal customers

JimM11 — Wed, 20 May 2026 07:37:24 GMT

@Linda174 Way to go, combined package, but you do need to find out your connection type, as you have just re-signed up for your BB/TV watch the 14 day's so NO penalty charges from EE.

Re: Terrible retention deals for loyal customers

garybs29 — Wed, 20 May 2026 10:14:36 GMT

You don't actually mention what you have but a basic bb package with tv & netflix without ad's (no landline) is 53.99 as a new customer, if you have landline too it would be £5 per month so not that terrible a deal compared to new customers IMO & if you have a higher speed bb etc maybe not even different

Re: Terrible retention deals for loyal customers

Linda174 — Wed, 20 May 2026 11:32:42 GMT

Yes that's what I am on and as I said to upgrade to Netflix without advts would be paying £61 per month. New customers get a much better deal.