topic Re: Installation appointment in Broadband & Landline

Installation appointment

sleeping_panda — Wed, 20 May 2026 05:51:09 GMT

Hi, I’ve just ordered 1.6gb full fibre 5 days ago. I’ve downloaded the EE app and the estimated installation date said 1st June. But now it has changed to 14th July, which is 2 months after the order. No one said to me when I ordered that it would take 2 months? And also, I’ve tried to ‘manage appointment’ through the app and it just keeps spinning endlessly. Thanks

Re: Installation appointment

XRaySpeX — Wed, 20 May 2026 06:28:50 GMT

This user discussion forum can have no access to your specific account. You need to raise this with CS.

Re: Installation appointment

JimM11 — Wed, 20 May 2026 07:00:31 GMT

@sleeping_panda Could be right, you do get an estimated that is 14-21day's, then when it get's confirmed by EE from the OR schedule when the work can be carried out the date changes. Do you currently have a FF Full Fibre at your home or is it yet to be installed, if no current FF the BTW may indicate why and what is to be done, see the link and if you post back hide your details Number and Postcode for the address. Also linked my table in another post if you need to take a look.

BT Broadband

Re: Hot and cold messages from EE/openreach is this usual? - The EE Community