topic Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro in Broadband & Landline

Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

Chrissy_G — Wed, 20 May 2026 15:21:27 GMT

We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first time.

Pair using an Ethernet cable first

If your extender isn’t pairing wirelessly, starting with a wired connection helps it settle and complete any updates.

Plug an Ethernet cable between your Smart Hub 7 Pro and the Smart WiFi 7 Pro.
Wait until the extender shows a steady aqua light.
Once it’s steady aqua, leave it connected for 10 minutes. This gives the extender time to finish any firmware updates.

Switch back to wireless pairing

After 10 minutes, unplug the Ethernet cable from both devices.
Keep the extender powered on.
Wait up to 5 minutes for it to pair wirelessly.
You should see a solid aqua light again once pairing completes. Try not to unplug the power during this step.

Move it to the best spot

Once the extender has been solid aqua for around 5 minutes:

Power it off.
Move it to your preferred location.
Power it back on and let it reconnect.

Placement makes a big difference

For the strongest WiFi, place your extender halfway between your hub and the area with weaker signal, rather than right at the edge of your home. Remember, to get the best results your WiFi Extender needs a strong signal to your Smart Hub 7 Pro.

This guide shows how to get the best setup.

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

Lard — Tue, 19 May 2026 10:56:35 GMT

Thanks for this. I have followed your guidance but the within a minute of unplugging the Ethernet cable between the wireless extender and the hub the extender’s begins to flash aqua. That is despite it being next to the hub. Any advice on how to resolve that?

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

Christopher_G — Tue, 19 May 2026 15:51:43 GMT

Hi @Lard

If you've gone through all of the steps above, I recommend speaking with our technical support team, so they can check everything from our side and help you get set up.

Let us know how you get on please.

Chris

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

trevQPK — Tue, 19 May 2026 17:47:14 GMT

I have followed the above steps several times and get the impossible green flashing light problem. Only way I can get the wifi extender pro to work is to use a pair of devolo 1gb homeplugs and connect via ethernet.

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

JimM11 — Tue, 19 May 2026 19:05:09 GMT

@trevQPK follow the same advise as given by @Christopher_G above.

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

trevQPK — Tue, 19 May 2026 19:16:58 GMT

I have but I find that the wi fi to hub mesh is very unstable. Works for a while and then drops out. I’ve had to use the homeplugs solution even when I had the old BT discs this is the only stable solution in my situation.

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

JimM11 — Tue, 19 May 2026 19:27:40 GMT

@trevQPK Then it sounds like you have something wrong home wise, and with the Pro version relying on a wifi 6Ghz backhaul that will be way harder than the old 5G units. Just done a BT complete disc 4 weeks ago, was up and running in 5 minutes and did it all by web manager straight add a disc...

Re: Devices connect to WiFi but is assigned no IP address - The EE Community

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

Shawsy2 — Tue, 19 May 2026 19:42:09 GMT

Hi my wireless extender seems to be working ok its an aqua blue light etc but when i look at the list of what is connected to my hub its showing as not connected any ideas??

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

JimM11 — Tue, 19 May 2026 19:50:10 GMT

@Shawsy2 Turn the extender off, if devices connected to it no longer work then you know it is working fine, and it's just the software reporting that is all messed up.... See sample from the link below.

Wifi Extender - No Signal - The EE Community

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

trevQPK — Tue, 19 May 2026 19:48:36 GMT

It’s OK I can get 250Mbs over the mains to the extender which is stable and all my devices run fine.

Funnily enough I had broadband with BT many years ago which started dropping out and the reason was a faulty CRT TV down the road which was tracked down by a specialist BT with an AM interference detector.

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

JimM11 — Tue, 19 May 2026 19:53:34 GMT

@trevQPK Mesh is NOT easy especially when weak wifi signals are at play and you do not have the tools to look at what is going on, your powerline wired backhaul is keeping it all up, and really not a bad speed at 250Mb/s,👍👍

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

Lard — Tue, 19 May 2026 20:36:42 GMT

Thanks all for your advice. I have resolved the issue. The missing piece of the guidance is after moving the extender to its location and turning it on you need wait for it to flash aqua. When this happens to go onto the EE app, select Manage and then broadband and complete the set up of the extender from there. It should then reconnect work as expected.

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

JimM11 — Tue, 19 May 2026 20:56:16 GMT

@Lard Are you saying that this part is wrong that you have found in your case when trying the guidance? @Chrissy_G

Move it to the best spot

Once the extender has been solid aqua for around 5 minutes:

Power it off.
Move it to your preferred location.
Power it back on and let it reconnect. It start's to flash Aqua, then you need to do your steps to complete if flashing!

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

Lard — Tue, 19 May 2026 21:25:09 GMT

Yes. In my case I had to then log onto the EE app to complete set up of the extender. It didn’t automatically connect with the main hub when I moved the router and switched it back on as the guide suggests it should do.

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

JimM11 — Tue, 19 May 2026 22:02:21 GMT

@Lard Just asking as a few have posted the same effect with flashing Aqua light, so it may be useful for both @Chrissy_G and any others following the thread to see....

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

ZombieMkI — Fri, 22 May 2026 13:21:53 GMT

As someone who suffered with these for the better half of 9 months, they are not reliable and I would highly recommend looking at other solutions rather than paying for these.

In summary, the Smart WiFi Pro package does have some pros, but it has some major cons that IMO aren't worth the extra £8 a month it costs vs just buying and setting up your own kit:

EE software (and especially the EE app!) is unreliable and cannot be relied on. If you want to manage these things, do it via the WebUI (eg https://192.168.1.254) for your router
If you need to pair up the Smart WiFi extenders so they could run wirelessly, my recommendation is to physically cable them to the router (or the mesh unit you want to pair them to) then leave them on for about 10 mins, then disconnect and place where you need. Please note you will be having to re-do this step several times a month
The Smart WiFi extenders regularly become unpaired (on a weekly-daily basis) when connected to each other Wirelessly
It doesn't state this, but the Smart WiFi extenders CAN pair to each other rather than just straight to the router, but looking in the app / webUI implies its just paired to the router
The worst offender imo, when connected via ethernet, the link speed degrades in half

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

AndyBell79 — Fri, 22 May 2026 19:53:58 GMT

I have tried the wired workaround for the 10 mins wired then 5 mins unwired. Seems to hold the connection but as soon as I power the extender back up after turning off it flashed green for a while them just flashes orange. It's sitting right next to the main router as well.

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

JimM11 — Fri, 22 May 2026 20:50:17 GMT

@AndyBell79 Have you also tried what @Lard did after the power back on sequence, or is that not functional for to be done.

Do you have any other wireless wifi transmitting devices in use?

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

ZombieMkI — Sat, 23 May 2026 10:52:29 GMT

When moving the mesh unit maybe power off the router then power it and the mesh router back on at the same time. I found the router gets into a state where you have to do it that way

Hence why I'm not a fan of these as they're just a lot of hassle for the cost of £96 a year. For that there are more reliable solutions at a similar price that give you more control.

topic Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro in Broadband & Landline

Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

Pair using an Ethernet cable first

Switch back to wireless pairing

Move it to the best spotOnce the extender has been solid aqua for around 5 minutes:

Placement makes a big difference

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

Move it to the best spotOnce the extender has been solid aqua for around 5 minutes:

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

Re: Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

Move it to the best spot

Once the extender has been solid aqua for around 5 minutes:

Move it to the best spot

Once the extender has been solid aqua for around 5 minutes: