topic New Smart Hub in Broadband & Landline https://community.ee.co.uk/t5/Broadband-Landline/New-Smart-Hub/m-p/1618810#M137740 <P>Plugged in new hub - step 1 of 3, according to the screen. Hit arrow which shows me how to plug in the power cable (!)&nbsp; and returns to same screen. Repeated several times, but haven'tmissed anything so far.&nbsp; Connected broadband and ethernet cables and hit Go again, with identical results. No Help available - less than helpful - so will return to original hub and try again when someone can explain why I'm trapped in a loop. This should have been EASY. Why isn't it?</P> Tue, 19 May 2026 13:31:39 GMT Siddy03 2026-05-19T13:31:39Z New Smart Hub https://community.ee.co.uk/t5/Broadband-Landline/New-Smart-Hub/m-p/1618810#M137740 <P>Plugged in new hub - step 1 of 3, according to the screen. Hit arrow which shows me how to plug in the power cable (!)&nbsp; and returns to same screen. Repeated several times, but haven'tmissed anything so far.&nbsp; Connected broadband and ethernet cables and hit Go again, with identical results. No Help available - less than helpful - so will return to original hub and try again when someone can explain why I'm trapped in a loop. This should have been EASY. Why isn't it?</P> Tue, 19 May 2026 13:31:39 GMT https://community.ee.co.uk/t5/Broadband-Landline/New-Smart-Hub/m-p/1618810#M137740 Siddy03 2026-05-19T13:31:39Z Re: New Smart Hub https://community.ee.co.uk/t5/Broadband-Landline/New-Smart-Hub/m-p/1618811#M137741 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4228324">@Siddy03</a>&nbsp;<A href="https://ee.co.uk/help/broadband/getting-started" target="_blank">https://ee.co.uk/help/broadband/getting-started</A></P><P>&nbsp;</P> Tue, 19 May 2026 13:35:03 GMT https://community.ee.co.uk/t5/Broadband-Landline/New-Smart-Hub/m-p/1618811#M137741 JimM11 2026-05-19T13:35:03Z Re: New Smart Hub https://community.ee.co.uk/t5/Broadband-Landline/New-Smart-Hub/m-p/1618872#M137773 <P>Which EE routers, new &amp; old, are they (read label or post a pix)?</P> Tue, 19 May 2026 16:23:36 GMT https://community.ee.co.uk/t5/Broadband-Landline/New-Smart-Hub/m-p/1618872#M137773 XRaySpeX 2026-05-19T16:23:36Z