topic Re: WiFi clitch in Broadband & Landline

WiFi clitch

Dawn2204 — Mon, 18 May 2026 21:16:47 GMT

I live rural, I have EE broadband and the WiFi keeps freezing, I’ve tried to reset everything numerous times, the port light on the open reach white box is flashing what can I do?

Re: WiFi clitch

XRaySpeX — Mon, 18 May 2026 21:21:39 GMT

@Dawn2204 : If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: WiFi clitch

JimM11 — Mon, 18 May 2026 21:25:49 GMT

@Dawn2204 How many lights, when you say the white box for openreach, do you have a Full Fibre connection?

Re: WiFi clitch

Dawn2204 — Tue, 19 May 2026 11:21:05 GMT

Hi yes I do, it is just the one light, the PORT light keeps flashing green,
there are 2 other lights that are on GREEN, the LAN light is off.
Thanks

Re: WiFi clitch

jak26 — Tue, 19 May 2026 11:35:53 GMT

Generally the LEDs on OR ONTs are Power, PON, LAN, and LOS/Alarm. The LAN light ought to be lit if connected to the router with occasional flashes as data is transferred. The PON (when steady green) reflects whether the ONT is correctly connected to a functional external fibre network.

Re: WiFi clitch

JimM11 — Tue, 19 May 2026 12:22:39 GMT

@Dawn2204 Just sounds like you have one off the older ONT's supplied by OR so you may have had it in the home for sometime, the Port is the lan connection back to the WAN of the EE hub, flashing would be the data back and forth.

What is the Hub light doing for you, also see the link to the older ONT's from BT below. There did seem to be some kind of potential affected EE issue last night as a good few postings where going on about the service, not sure if you got caught up in that also....

What do the lights on the Openreach modem mean? | BT Help