topic EE hub 6 plus and EE extender ( won’t work after update from BT smart hub 2 ) in Broadband & Landline

EE hub 6 plus and EE extender ( won’t work after update from BT smart hub 2 )

Clever_Trevor — Fri, 15 May 2026 19:00:40 GMT

i have just received a new hub 6 plus.
However, tried to pair the previous EE extender & will not work ( model SW10a)

all worked fine before with the BT smart hub 2.

i tried connecting with Ethernet, the extender flashes blue a few times them goes red.
I have tried a full reset ( both extender & new hub 6 plus but still will not complete the setup )

is there a solution please.

Re: EE hub 6 plus and EE extender ( won’t work after update from BT smart hub 2 )

XRaySpeX — Fri, 15 May 2026 19:12:59 GMT

You have got the wrong Smart WiFi extenders. The Smart WiFi (2023) (SW10A) is meant for the EE Smart Hub (2023) (SH20A). It worked with the BT SH2 cuz the EE Smart Hub (2023) is a clone of it.

For the Smart Hub Plus (SH30A, SH31B or SH32B), of Set up your Home Broadband EE Router, you need the Smart WiFi Plus (SW30A), of Setting up Smart WiFi.

Re: EE hub 6 plus and EE extender ( won’t work after update from BT smart hub 2 )

Clever_Trevor — Fri, 15 May 2026 19:24:32 GMT

Thank you.

do you know if the SW40J will work with the hub 6 plus ( as I am waiting for the hub 7 plus hence check - or will the SW30A work with hub 7 plus when it arrives )

Many thanks.

Re: EE hub 6 plus and EE extender ( won’t work after update from BT smart hub 2 )

XRaySpeX — Fri, 15 May 2026 19:37:00 GMT

Neither, you generally can't mix & match EE routers & extenders. Each goes with its mate.

Re: EE hub 6 plus and EE extender ( won’t work after update from BT smart hub 2 )

JimM11 — Fri, 15 May 2026 20:40:50 GMT

@Clever_Trevor All the info you need for the 7 Plus version smart wireless linked below. Called The EE WiFi Device SW35A

EE WiFi Extender 7 Plus Device Guide | Device Help