topic Re: My activation date has been put back weeks in Broadband & Landline

My activation date has been put back weeks

Glenn501 — Fri, 15 May 2026 13:00:46 GMT

I signed up with EE because they offered to get me my equipment before I moved and then would activate my connection on my moving in day at my new address. The property I was moving into already had an EE full fibre line and no engineer would need to visit. I have just seen in the app that my activation date has been put back three weeks. This means I am going to be sat in my new home unable to work and unable to watch any TV for three weeks. If I had known this, I would never have placed the order in the first place.

How can it be right that an organisation can change the terms of your order like this?

Re: My activation date has been put back weeks

XRaySpeX — Fri, 15 May 2026 13:08:38 GMT

@Glenn501 wrote:
The property I was moving into already had an EE full fibre line and no engineer would need to visit.

Maybe not to the property but would need to attend the exchange to activate it.

What does BT Wholesale Broadband Availability Checker > Address Checker estimate for your new address? Post the whole table, the text below it and the line above it, blanking out your address.

Re: My activation date has been put back weeks

JimM11 — Fri, 15 May 2026 13:43:43 GMT

@Glenn501 Until OR Openreach confirms the activation date even though it is still all remote activation then nothing is set in stone and will cause delay's that are unavoidable. Would not matter who the ISP was, the terms for a connection are guesstimated at 14-21 days once the previous line is also cleared. Check with EE if possible to get 4g mobile connection and a potential mobile unit to tide you over until the FF is re-activated for you.

Re: My activation date has been put back weeks

Glenn501 — Fri, 15 May 2026 13:43:35 GMT

Re: My activation date has been put back weeks

XRaySpeX — Fri, 15 May 2026 13:56:25 GMT

You might be lucky: "ONT exists with active service".

Re: My activation date has been put back weeks

JimM11 — Fri, 15 May 2026 14:27:45 GMT

@Glenn501 Just had a quick look at my e-mails from EE, was due to be the 10th March then ended up as a confirmed date from EE as the 25th of march, that is how it went, same self install etc. This was the e-mail heading ""We're confirming your service start date""

Hi James,

Your service will start on the date below:

Anytime up to 23:59 on the 25 Mar 2024

We don't need to visit to get you up and running, so there's no need to be at home on the day.

We'll email or text you when it's ready to use.

You can change your activation date if you need to, or track the delivery of any equipment. To do this, please log in to the EE app