topic Re: Get out of contract promo in Broadband & Landline

Get out of contract promo

Woz-84 — Wed, 13 May 2026 21:16:54 GMT

Advertised that EE will pay up to £300 to get out of an existing contract to switch to EE.

How do I claim it please?

When I placed the order I pressed switch and entered my details but the site kept glitching. So to progress the order I had to skip the switch part.

Re: Get out of contract promo

Michael_D — Thu, 14 May 2026 08:20:14 GMT

Hi @Woz-84

Thanks for coming to the community.

You can see information on how to claim your switch credit on our Switch to EE - Your leaving fee credited to your bill page.

When you say that the site glitched, did you enter the details for your current provider?

It is just to make sure that the One Touch Switch to cancel your previous provider has gone through.

Michael

Re: Get out of contract promo

JimM11 — Thu, 14 May 2026 18:46:24 GMT

@Woz-84 If everything was good with the OTS transfer, just follow the instructions that @Michael_D sent linked to you, pay off the final bill amount to the other ISP, once that is all done and you have the conformation from your old ISP then start the switching claim for EE to credit the fee amount to your new EE Broadband. They will cover up to the £300 only so anything above that would not be covered.