topic Re: 1.6Gbps the most unreliable internet I've ever experienced in Broadband & Landline

1.6Gbps the most unreliable internet I've ever experienced

Mr_B2 — Wed, 13 May 2026 21:22:14 GMT

Currently have 1.6Gbps and having to reboot the hub every day. Apart from the current hub issue, it's been the most unreliable internet connection I've ever experienced by a long way. Contract coming up for renewal and unsure what to do as the headline speed and the cost is good, but we can't go on like this.

i did make a fuss earlier on but I'm a busy man and I can't spend hours constantly trying to get EE to fix their unreliability.

Re: 1.6Gbps the most unreliable internet I've ever experienced

Lesley_W — Thu, 14 May 2026 12:49:34 GMT

Hi @Mr_B2

Thanks for coming to our community.

I'm sorry you have been having problems with your connection, I appreciate it isn't always convenient to call.

Have you tried our text service? You can see more about that here Contact Us To Request Technical Support for Broadband and Landline

Lesley

Re: 1.6Gbps the most unreliable internet I've ever experienced

XRaySpeX — Thu, 14 May 2026 18:37:23 GMT

@Mr_B2 : If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: 1.6Gbps the most unreliable internet I've ever experienced

JimM11 — Thu, 14 May 2026 18:39:53 GMT

@Mr_B2 What is the reason that you have to be restarting the hub every day?

Re: 1.6Gbps the most unreliable internet I've ever experienced

garetc — Thu, 14 May 2026 21:57:11 GMT

Surprised to hear of your experience!

I always found the Wifi7 hub with the 1.6Gbps connection really stable.

What issues are you having?