topic Re: No internet in Broadband & Landline

No internet

atifsatti — Mon, 11 May 2026 23:21:47 GMT

I am paying for UK’s fastest internet and getting the worst service. Sometimes slow sometimes even no internet on my WiFi device. App is on maintenance most of the time. I don’t know where to complain. Extremely disappointed

Re: No internet

LibbyD8 — Mon, 11 May 2026 23:51:23 GMT

Same here, I have the mobile data in home hub wifi and have no end of dropping Internet in my home always around 6pm and then again 10/11pm and even 12/2am if I'm up watching tv.

Its the only Internet available in my area as I cannot have fibre so had to have mobile

Re: No internet

XRaySpeX — Tue, 12 May 2026 11:22:38 GMT

@atifsatti : What lights show on the router?

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: No internet

JimM11 — Tue, 12 May 2026 11:43:59 GMT

@atifsatti Here.

Make a Complaint | Contact Us | EE

Re: No internet

XRaySpeX — Tue, 12 May 2026 21:32:15 GMT

@LibbyD8 : Don't you have mobile BB while the OP has fixed Home BB?

Re: No internet

LibbyD8 — Tue, 12 May 2026 21:51:23 GMT

I cannot get full fibre in my area with any company. So EE offered me an in home hub with a sim card so I presume mobile Internet. I needed the Internet fast due to a house move and wanted to set my cameras up whilst I was between properties. Me and my children game and stream aswell as watch tv/films via firestick and netflix. The hub is a smart 5g hub fncf and I paid for this hub before my 1st bill came out. I check on the area for any issues and non are shown so wether itsjust my hub i don't know

Re: No internet

XRaySpeX — Tue, 12 May 2026 22:13:16 GMT

@LibbyD8 : Can't you even get partial Fibre (FTTC) there? What does BT Wholesale Broadband Availability Checker > Address Checker estimate for your address? Post the whole table, the text below it and the line above it, blanking out your address.

Re: No internet

LibbyD8 — Tue, 12 May 2026 22:27:51 GMT

from what I know as I only have been in this property since January 2026 these houses were built between 2018 & 2022

Re: No internet

JimM11 — Wed, 13 May 2026 07:57:17 GMT

@LibbyD8 Try one off the comparison web sites to see if any altnet is thrown up also.

Broadband Deals: Compare in May 2026 - Uswitch

Re: No internet

LibbyD8 — Wed, 13 May 2026 08:06:07 GMT

I have had a look on there and when I have contacted some companies they don't have space on the server boxes in my area.

Sky, Vodafone, BT

But I did think of looking at MTH but I haven't heard of them so I went and looked with companies I had heard of.

This is all new to me as my ex husband was the one who sorted all the services etc out. So still learning 😊

Re: No internet

JimM11 — Wed, 13 May 2026 08:29:16 GMT

@LibbyD8 Having mobile broadband can be very hit or miss, when i was with EE on mobile, there service checker said, mobile broadband great outdoors, great indoors/outdoors, it was a complete load off tosh, the signal from the mast was just so poor, so bad that when inside the home 90% off the time hardly any mobile phone signal, if you are similar then try moving the position of the hub about to at least maximise the signal quality, if it is just slow down because off the time when mobile get's busy not much you will be able to do about that.

Find a nice neighbour and see what and if any connection for fixed broadband they have into the home.... You may not have any OR openreach availability as the address checker is throwing up as you posted... O2 is the strongest mobile for me, so returned back to them when i quit EE, it's all trial and error on the mobile side off things for sure, and do take all of the mobile checkers with a pinch off salt.

Do also check, you may have VM Virgin Media as a connection also in your area....