https://community.ee.co.uk/t5/Broadband-Landline/Fibre-optic-upgrade/m-p/1617595#M137438 <P>Was just wondering if anyone had any advice as i have been trying to upgrade to fibre optic broad band since the 27th October 2025 ! This has included 5 engineer visits with 3 appointments being the same BT openreach engineer stating “i don't know why i am here” as i answered the door !</P><P>god knows how many phonecalls to EE and always getting promised a call back but nothing ever happens ? I have even emailed western power as i was told they were waiting for a telegraph pole at the rear of the property to be replaced ( which western power have no plans too ) !</P><P>Other than putting my head in the oven is it better to just go with another provider ? I know it would be the same line used but maybe the communication would be better ?<BR />any advice would be great as for a communications company there is not much “communicating” !&nbsp;</P> Tue, 12 May 2026 17:01:05 GMT Bunny008 2026-05-12T17:01:05Z https://community.ee.co.uk/t5/Broadband-Landline/Fibre-optic-upgrade/m-p/1617595#M137438 <P>Was just wondering if anyone had any advice as i have been trying to upgrade to fibre optic broad band since the 27th October 2025 ! This has included 5 engineer visits with 3 appointments being the same BT openreach engineer stating “i don't know why i am here” as i answered the door !</P><P>god knows how many phonecalls to EE and always getting promised a call back but nothing ever happens ? I have even emailed western power as i was told they were waiting for a telegraph pole at the rear of the property to be replaced ( which western power have no plans too ) !</P><P>Other than putting my head in the oven is it better to just go with another provider ? I know it would be the same line used but maybe the communication would be better ?<BR />any advice would be great as for a communications company there is not much “communicating” !&nbsp;</P> Tue, 12 May 2026 17:01:05 GMT https://community.ee.co.uk/t5/Broadband-Landline/Fibre-optic-upgrade/m-p/1617595#M137438 Bunny008 2026-05-12T17:01:05Z https://community.ee.co.uk/t5/Broadband-Landline/Fibre-optic-upgrade/m-p/1617597#M137439 <P>What BB do you have at the moment?&nbsp;</P><P>What does <A href="https://www.broadbandchecker.btwholesale.com/" target="_blank" rel="noopener">BT Wholesale Broadband Availability Checker</A> &gt; <STRONG>Address Checker</STRONG> estimate for your address? Post the <STRONG>whole table, the text below it and the line above it</STRONG>, blanking out your address.</P> Tue, 12 May 2026 17:19:55 GMT https://community.ee.co.uk/t5/Broadband-Landline/Fibre-optic-upgrade/m-p/1617597#M137439 XRaySpeX 2026-05-12T17:19:55Z