topic Re: Online bank payments in Broadband & Landline

Online bank payments

davelympo — Tue, 12 May 2026 05:31:35 GMT

hello

I've had numerous issues trying to pay my broadband bill through my online banking.

Last payment was 14th April and EE keep telling me they haven't received it.

Anyone else had issues regarding missing payments?

I've contacted through live chat which was hopeless, and phoned direct but I've heard nothing and it's still showing outstanding.

I've used the same EE bank details as before that have gone through.

my most recent bill I paid last Wednesday 6th May and even that is showing as outstanding still!

I'm getting frustrated over EE admin issues and lack of customer contact 😒

Re: Online bank payments

Lesley_W — Tue, 12 May 2026 09:26:54 GMT

Hi @davelympo

Welcome to our community.

I'm sorry you are having trouble with this, and your payment isn't showing and you haven't had the help you needed when you spoke to the team.

Did they say what the next steps would be to locate the payment?

Lesley

Re: Online bank payments

JimM11 — Tue, 12 May 2026 12:09:26 GMT

@davelympo To get to EE.

Ways to pay your bill | Billing and Payments Help | EE