topic Billing Error in Broadband & Landline

Billing Error

ia74 — Tue, 12 May 2026 01:00:23 GMT

I cancelled my contract within the 14 day cooling off period and have been requested to pay £339.97

I intend to submit this to the small claims court if EE do not accept this as an error.

Re: Billing Error

XRaySpeX — Tue, 12 May 2026 04:11:59 GMT

Good luck! Have you attempted to settle this with EE? Courts expect you to.

You can make a formal complaint to EE & if you don't get satisfaction after 6 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

Re: Billing Error

Chris_B — Tue, 12 May 2026 07:13:47 GMT

@ia74 Did you actually say you didn’t want the contract as that’s using the 14 day cooling off period or did you just request it to be cancelled? These are 2 different things.

the cooling off period is for online and phone sales only not store purchases as you don’t get a cooling off period for store sales.