topic Re: WhatsApp video calls poor over EE Wifi. in Broadband & Landline

WhatsApp video calls poor over EE Wifi.

locky1 — Wed, 17 Apr 2024 18:22:57 GMT

So I have recently moved from Virgin to EE 1.6GBS service.
Everything is fine I get 1690mbs down and 113up

The issue I have is the Video call quality on WhatsApp is shocking and keeps saying poor connection despite my phone getting 900mbs over Wifi.. I have tried the EE router and my Asus AX6000 and getting the same issue..

I have also tried it on different phones too and get the same issue..

I don't have the issue on my Virgin connection which I currently still have

thanks

Re: WhatsApp video calls poor over EE Wifi.

axjx — Sun, 20 Jul 2025 15:28:11 GMT

Same boat. I just switched to EE from Virgin. Did you find any solution?

Re: WhatsApp video calls poor over EE Wifi.

JimM11 — Sun, 20 Jul 2025 15:49:15 GMT

@axjx Won't be the same boat as the posted user due to the timescale and the equipment that was in use then, assume that you are on the EE Pro router and are you using any off the smart wireless extenders! VM do not offer that service unless you happened to be in a XGSPON area and using the 2Gb/s speed?

Re: WhatsApp video calls poor over EE Wifi.

Daveharl — Sun, 10 May 2026 12:25:36 GMT

Hi.

I am experiencing exactly the same but no idea how to sort it, if their is an answer.

Any help appreciated.

Re: WhatsApp video calls poor over EE Wifi.

Christopher_G — Sun, 10 May 2026 14:41:15 GMT

Hi @Daveharl

Welcome to the community.

I recommend trying a few things:

Restart the device that the app is on
Restart the router
Make sure the app is on the latest version

Let us know if it's working any better after that please.

Chris