topic Re: Setting up EE FTTP with UniFi router in Broadband & Landline

Setting up EE FTTP with UniFi router

Trumpton — Sun, 05 Apr 2026 17:58:25 GMT

I’m trying to set up my UniFi dream router with my EE FTTP, I’ve followed all in instructions in this guide and I still can’t get it to authenticate. I have a smart hub 2 at the moment that works fine with the service, but when connecting to the UniFi router I’m getting no service. Anyone have any suggestions?
Thanks

https://ee.co.uk/help/broadband/getting-started/using-and-configuring-a-third-party-router#article-heading-1

Re: Setting up EE FTTP with UniFi router

XRaySpeX — Sun, 05 Apr 2026 18:02:59 GMT

In Using & Configuring a Third Party Router > Full Fibre you'll find everything you need to set up your router incl. the BB PPPoE creds. which are now the same as BT's.

Re: Setting up EE FTTP with UniFi router

JimM11 — Sun, 05 Apr 2026 18:30:22 GMT

@Trumpton Post all the settings that you have done. The third party settings are for connecting to the ONT direct and NOT using the EE Hub.

Re: Setting up EE FTTP with UniFi router

XRaySpeX — Sun, 05 Apr 2026 18:59:08 GMT

Methinks in step 4 the VLAN settings are wrong & should only be for partial Fibre. Leave alone at default or 0.

Re: Setting up EE FTTP with UniFi router

Trumpton — Sun, 05 Apr 2026 19:08:33 GMT

Hi Jim,

yes that’s what I’m wanting to do, connect straight to the ONT and remove the EE router from my set up.

I changed the VLAN ID to 101

Connection to PPoE

Username bthomehub@btbroadband.com

password BT

And auto DNS server

Re: Setting up EE FTTP with UniFi router

XRaySpeX — Sun, 05 Apr 2026 19:12:12 GMT

No VLAN ID for FTTP. VLAN done by modem.

Re: Setting up EE FTTP with UniFi router

JimM11 — Sun, 05 Apr 2026 19:13:18 GMT

@Trumpton No Vlan remove it, use the password as blank.

Re: Setting up EE FTTP with UniFi router

Trumpton — Mon, 06 Apr 2026 07:49:24 GMT

That’s working now thanks to the both of you, got myself confused as an agent on the EE chat told me the vlan should be 101. Thanks again

Re: Setting up EE FTTP with UniFi router

JimM11 — Mon, 06 Apr 2026 07:57:36 GMT

@Trumpton No problems, there are no two hubs that work the same way, some work with the BT as password, some prefer to be blank, chap is not mentioned a lot, but the VLAN is not required to be setup for the EE connection. At least you are connected and working with your UDM.👍

Re: Setting up EE FTTP with UniFi router

RudolphUcker — Sun, 10 May 2026 11:50:11 GMT

Hello - I appear to have the same issue. I have the UDM SE and trying to configure for the first time. I am not getting past the first install phase. All i get is that there is no internet connection and so cannot get to a place where to enter the values mentioned above. Any ideas ?

Re: Setting up EE FTTP with UniFi router

JimM11 — Sun, 10 May 2026 12:08:17 GMT

@RudolphUcker Step 4 and the Full Fibre PPoE settings on the wan interface. The document has now been corrected so NO VLAN at all when connected direct on a ONT.....

How Do I Use My Own Router for EE Home Broadband? | Broadband Help | EE

Re: Setting up EE FTTP with UniFi router

RudolphUcker — Sun, 10 May 2026 12:10:59 GMT

Hi Jim - thanks for swift reply. However, i dont get that far. The UDM-SE is new and in its initial setup phase. I dont get far enough to configure anything. I am like step 1 where i have turned on the device and plugged in the CAT6 from the ONT. Its at this point i get that there is no internet connection message on the phone app...MAke sense?

Re: Setting up EE FTTP with UniFi router

XRaySpeX — Sun, 10 May 2026 12:22:21 GMT

@RudolphUcker : You shouldn't need a Net connection to config a router. It can be done offline on the router itself.

Re: Setting up EE FTTP with UniFi router

JimM11 — Sun, 10 May 2026 13:07:26 GMT

@RudolphUcker Makes sense, the UDM will not make any connection until you set up the wan ppoe creds from the link above. You may just have to do it that way with a web portal connection to the UDM first.

UDM-SE setup use this in a search to see what is required. If not connect the Wan to Lan off the EE Router and setup that way first, then adjust the UDM to suit.

Re: Setting up EE FTTP with UniFi router

RudolphUcker — Sun, 10 May 2026 14:43:30 GMT

Thanks @JimM11 @XRaySpeX . I went for the option of connecting it into the EE router and it sort of took over from there. After a bit of poking about i managed to configure using the settings further up the thread and all seems to be working now. Greatly appreciated your help and swift responses.... many thanks !

Re: Setting up EE FTTP with UniFi router

JimM11 — Sun, 10 May 2026 15:37:38 GMT

@RudolphUcker 👍👍