topic Re: i'm shocked in Broadband & Landline

i'm shocked

markllewellyn — Mon, 06 Apr 2026 12:04:44 GMT

unbelievable i've received the equipment but cant set it up through disability and trying to contact EE is a secret that nobody knows so I say EE are the worst EVER

Re: i'm shocked

markllewellyn — Mon, 06 Apr 2026 11:55:31 GMT

received the equipment but being disabled unable to set it up

Re: i'm shocked

XRaySpeX — Mon, 06 Apr 2026 12:45:49 GMT

@markllewellyn : Equipment for what EE service?

Re: i'm shocked

Chris_B — Mon, 06 Apr 2026 14:11:34 GMT

@markllewellyn You’re holding EE accountable because of a disability on your part. Im sorry about this issue you face but EE isn’t at fault here.

see below

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Re: i'm shocked

Northerner — Mon, 06 Apr 2026 14:58:39 GMT

Hi @markllewellyn

Did you register your situation with EE or make them aware:

https://ee.co.uk/help/here-for-you/account-support-vulnerable-customers

Try speaking to EE CS on 150. Also read here:

https://ee.co.uk/help/broadband/getting-started/ee-guide-home-visit

Thanks

Re: i'm shocked

markllewellyn — Tue, 07 Apr 2026 10:51:03 GMT

Received everything over a week ago was hoping someone would install it as I had a stroke and can't use my right side and it's almost impossible to contact them as they always send me to a setup guide so I give up

Re: i'm shocked

XRaySpeX — Tue, 07 Apr 2026 11:18:58 GMT

For what EE service / product?

Re: i'm shocked

Peter_W — Tue, 07 Apr 2026 13:42:25 GMT

Hi again, @markllewellyn.

I'm disappointed to hear that you've still not received the support you were expecting here.

When you most recently got in touch did you mention the additional needs you had around installation, and did they confirm any next steps?

I'm keen to make sure we help point you in the right direction with this one.

Peter

Re: i'm shocked

markllewellyn — Fri, 10 Apr 2026 13:03:04 GMT

a disability that was easily visible

Re: i'm shocked

Peter_W — Fri, 10 Apr 2026 13:36:02 GMT

Hi again @markllewellyn.

I've merged your two recent threads together so everything is in one place - please try to keep discussion of the same topic to one thread when possible.

As I mentioned a few days ago, how were things left with you when you last spoke with our team?

You've mentioned that you're unhappy with how this has progressed, but in order for us to identify the best way we can help you, we need to know where you're currently at with things.

Speak soon,

Peter

Re: i'm shocked

XRaySpeX — Fri, 10 Apr 2026 13:43:49 GMT

@markllewellyn : Again, which service/product & installation thereof are you talking about?

Re: i'm shocked

markllewellyn — Fri, 10 Apr 2026 15:14:05 GMT

I'm still unable to speak properly which it hard to understand me on the phone. I'm not sure if I mentioned I was disabled but I thought it was obvious because I was trying to use my phone.

Re: i'm shocked

Peter_W — Fri, 10 Apr 2026 17:24:00 GMT

Thanks for explaining those details for us, @markllewellyn

I'm keen to make sure we've done all we can here, so I've just sent you over a private message requesting a few more details.

Peter

Re: i'm shocked

markllewellyn — Thu, 16 Apr 2026 09:43:07 GMT

my account number is GB******* I recieved a letter today because i had cancelled my direct debit because i am still unable to connect it i have never been treated so shabbily in my life maybe my disability has made me slower but everytime i have had internet it was installed for me

[Mod edit: Removed account number from public post]

Re: i'm shocked

markllewellyn — Tue, 21 Apr 2026 11:40:31 GMT

Think i got used to the website

Re: i'm shocked

markllewellyn — Fri, 08 May 2026 15:09:01 GMT

EE are nothing but a scam i told them a month ago i was unable to set up the box because i am disabled and live on my own but they still keep sending me bills. i dont pay for nothing

Re: i'm shocked

Peter_W — Fri, 08 May 2026 17:35:43 GMT

Hi @markllewellyn

I remember we tried to support you with this one a couple of weeks ago, so I'm disappointed to hear that you're still encountering trouble.

If you would like us to take another look into things, please feel free to send me over a private message with where you're at, and we'll do our best from there.

Peter