Change activation date website error

jak26 — Fri, 08 May 2026 11:55:52 GMT

In the process of switching to EE as the current new customer 900 speed offer is pretty good. After choosing an activation date a little way off, I've tried navigating to Manage -> Orders -> Track Order -> Change Activation Date but always get a page with an error "Some internal error occurred".

I appreciate it's possible to contact CS to get it done, but as it's been like this a few days, and it's the same from the app (which just launches a web page anyway), and there's other website errors too - like sometimes saying the order page isn't available and to refresh it, and given the number of things that need to happen correctly - e.g. router delivery, OR updating its network/ONT for the new profile , the old ISP getting the new date, I'm inclined to just leave things as they are.

Re: Change activation date website error

JimM11 — Fri, 08 May 2026 12:48:14 GMT

@jak26 Calling EE Customer service would be the best as changing when it all happens may be an online nightmare, so you just maybe correct to leave it all alone and hope it all happens depending on what is to be done....

topic Change activation date website error in Broadband & Landline

Change activation date website error

Re: Change activation date website error