https://community.ee.co.uk/t5/Broadband-Landline/Wifi-optimiser-no-option/m-p/1616772#M137217 <P>Just signed up to a new contract with the option for the wifi optimiser. Tried to communicate with their chat but absolutely hopeless.&nbsp;</P><P>Basically I'm trying to turn it on and set it up but the main hurdle i have is that I don't even have the add on option on my app.&nbsp;</P><P>Do I just need to cancel my contract as I don't want it to get to 14 days if its just faulty</P> Thu, 07 May 2026 09:47:47 GMT Lecky2 2026-05-07T09:47:47Z https://community.ee.co.uk/t5/Broadband-Landline/Wifi-optimiser-no-option/m-p/1616772#M137217 <P>Just signed up to a new contract with the option for the wifi optimiser. Tried to communicate with their chat but absolutely hopeless.&nbsp;</P><P>Basically I'm trying to turn it on and set it up but the main hurdle i have is that I don't even have the add on option on my app.&nbsp;</P><P>Do I just need to cancel my contract as I don't want it to get to 14 days if its just faulty</P> Thu, 07 May 2026 09:47:47 GMT https://community.ee.co.uk/t5/Broadband-Landline/Wifi-optimiser-no-option/m-p/1616772#M137217 Lecky2 2026-05-07T09:47:47Z https://community.ee.co.uk/t5/Broadband-Landline/Wifi-optimiser-no-option/m-p/1616775#M137218 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4988888">@Lecky2</a>&nbsp;Have you looked at the EE help?</P><P><A href="https://ee.co.uk/help/broadband/getting-started/wifi-optimiser" target="_blank">Boost Your Connection with WiFi Optimiser | Broadband Help | EE</A></P> Thu, 07 May 2026 10:26:24 GMT https://community.ee.co.uk/t5/Broadband-Landline/Wifi-optimiser-no-option/m-p/1616775#M137218 JimM11 2026-05-07T10:26:24Z