topic Re: Devices connected to WiFi but no Internet in Broadband & Landline

Devices connected to WiFi but no Internet

Pug_73 — Wed, 06 May 2026 21:54:47 GMT

Hi All,

I've had full fibre broadband with BT for 4 years then Plusnet for 2 years and not had a single issue.

2 weeks ago i transfered to EE 900Mbps with a Smart Hub 7 Plus and since day 1 we keep getting devices that cannot access the internet even though they show as connected. This mainly effects my Sky Q box, LG TV, Samsung Tablet and a couple of Samsung phones.

So far the only way to get them to connect is to reboot the router or keep re-adding the WiFi details but this only works for about a day then the same thing happens.

I've tried resetting the router but this didnt make any difference.....any suggestion?

Re: Devices connected to WiFi but no Internet

XRaySpeX — Wed, 06 May 2026 21:57:18 GMT

Does the BB keep up while this happens?

Re: Devices connected to WiFi but no Internet

Pug_73 — Wed, 06 May 2026 22:12:10 GMT

Yes it does, i can use the internet on other devices but the others like the sky box i have to keep adding the wifi details.

Re: Devices connected to WiFi but no Internet

JimM11 — Thu, 07 May 2026 06:09:01 GMT

@Pug_73 Have you tried enabling the compatible network and assigning the devices to that with the wireless wifi securities set to wpa2-psk on that mode of operation?

Connect your devices using Compatible WiFi | Broadband Help | EE

Re: Devices connected to WiFi but no Internet

bobpullen — Thu, 07 May 2026 18:17:56 GMT

@Pug_73 - do you have any other WiFi access points on your network e.g. extenders/Powerlines?