topic Re: Fault with my broadband, "help" bot keeps telling me there isn't in Broadband & Landline

Fault with my broadband, "help" bot keeps telling me there isn't

Learnedb — Mon, 04 May 2026 16:21:57 GMT

Re: Fault with my broadband, "help" bot keeps telling me there isn't

Northerner — Mon, 04 May 2026 16:24:05 GMT

Hi @Learnedb

Call EE on 150 and report the issue.

What issue are you having.

Thanks

Re: Fault with my broadband, "help" bot keeps telling me there isn't

Learnedb — Mon, 04 May 2026 16:24:23 GMT

Basically, I want to speak with someone and explain my issues

Re: Fault with my broadband, "help" bot keeps telling me there isn't

Learnedb — Mon, 04 May 2026 16:25:52 GMT

That just keeps taking me to the bot, which takes 30 minutes to tell me nothing is wrong, yet my 1GB service has been running in the low 100s, and today I'm getting nothing but flashing orange light.

Re: Fault with my broadband, "help" bot keeps telling me there isn't

Learnedb — Mon, 04 May 2026 16:43:31 GMT

I typed GUIDE, spoke to someone and he was able to diagnose it's probably the cable from the connection to the router, so they're sending a replacement.

Re: Fault with my broadband, "help" bot keeps telling me there isn't

XRaySpeX — Mon, 04 May 2026 16:45:47 GMT

@Learnedb : What lights show on the router?

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: Fault with my broadband, "help" bot keeps telling me there isn't

Learnedb — Mon, 04 May 2026 16:51:03 GMT

I'm on Full Works: Full Fibre Gigabit.

The Guide I just spoke with said it's highly likely to be the cable from my wall socket to the router, so they're sending me a new one. He seemed somewhat taken aback that it wasn't red, but black, but hey-ho. Since I work from home mostly, I also have Virgin 1GB, so I can manage till I have it up and running properly, but I have the two services to provide failsafe capability.

Re: Fault with my broadband, "help" bot keeps telling me there isn't

XRaySpeX — Mon, 04 May 2026 16:54:40 GMT

Or maybe you could swap it for the VM BB cable in the interim if you prefer to be using mainly EE.

Re: Fault with my broadband, "help" bot keeps telling me there isn't

JimM11 — Mon, 04 May 2026 17:01:37 GMT

@XRaySpeX Nothing to swap for a VM connection type.

Re: Fault with my broadband, "help" bot keeps telling me there isn't

XRaySpeX — Mon, 04 May 2026 17:07:33 GMT

@JimM11 : Hence "maybe"! It would've worked with most other ISPs.