https://community.ee.co.uk/t5/Broadband-Landline/Smart-Hub-Pro-7-system/m-p/1616317#M137090 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4987174">@Stondon_Mark</a></SPAN></SPAN>,<BR /><BR />Welcome to the EE Community<BR /><BR />I am sorry to hear you have been having some ongoing issues getting your broadband and extender setup working properly. &nbsp;If you are still experiencing issues please do get back in touch with our <A href="https://ee.co.uk/help/contact-ee/technical-support/broadband-landline" target="_blank">technical team</A> so that they can continue to investigate the reported issues.</P> <P>&nbsp;</P> <P>Alex</P> Sun, 03 May 2026 13:12:29 GMT Alex_H 2026-05-03T13:12:29Z https://community.ee.co.uk/t5/Broadband-Landline/Smart-Hub-Pro-7-system/m-p/1616167#M137083 <P>Have recently been ‘upgraded’ by EE (not at my request) to the Smart Hub Pro 7 system.</P> <P>I’m afraid the ‘use an Ethernet cable’ solution hasn’t worked for me - and wasted several hours of trying this-and-that and watching various colours flash or not-flash.</P> <P>An engineer came out and said ‘never use’ the Ethernet connection to pair on the 7 system (although your colleagues on the helpline say start with it). The engineer did manage to get the devices to pair using WPS alone - but after three-or-four factory resets on all devices and only in the same room as the hub.</P> <P>I was left to let the extenders to run through their software updates, which is what the engineer thought was the problem with the 7 system, and to move them into position later.</P> <P>Once moved, they have remained paired but are dreadfully unstable - despite now being located in positions closer to the hub than my previous system.</P> <P>To add further insult to injury, the new hub seems to struggle to pair with both extenders and my 4G backup device (which is a legacy device as EE haven’t upgraded this). The rare times I have aqua lights on all the extenders, the 4G resilience device is on orange and needs pairing.</P> <P>You may not have identified a fault but there is something seriously wrong with the tech that’s being issued. It wasting customers’ time and patience, and has caused problems for my business. This isn’t helped by inconsistent advice from EE.</P> <P>Please find our what’s going on.</P> <P>[Mod edit: add title]</P> Mon, 04 May 2026 07:19:04 GMT https://community.ee.co.uk/t5/Broadband-Landline/Smart-Hub-Pro-7-system/m-p/1616167#M137083 Stondon_Mark 2026-05-04T07:19:04Z https://community.ee.co.uk/t5/Broadband-Landline/Smart-Hub-Pro-7-system/m-p/1616317#M137090 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4987174">@Stondon_Mark</a></SPAN></SPAN>,<BR /><BR />Welcome to the EE Community<BR /><BR />I am sorry to hear you have been having some ongoing issues getting your broadband and extender setup working properly. &nbsp;If you are still experiencing issues please do get back in touch with our <A href="https://ee.co.uk/help/contact-ee/technical-support/broadband-landline" target="_blank">technical team</A> so that they can continue to investigate the reported issues.</P> <P>&nbsp;</P> <P>Alex</P> Sun, 03 May 2026 13:12:29 GMT https://community.ee.co.uk/t5/Broadband-Landline/Smart-Hub-Pro-7-system/m-p/1616317#M137090 Alex_H 2026-05-03T13:12:29Z