topic Re: Advanced web protect - Incorrectly blocking my shopify store! in Broadband & Landline

Advanced web protect - Incorrectly blocking my shopify store!

Safety2021 — Sun, 03 May 2026 09:37:39 GMT

this is obviously affecting my sales... EE seem powerless, or clueless. ive been through many departments, emailing BT also. no one can help.

www.altartcards.shop

Any ideas?

Re: Advanced web protect - Incorrectly blocking my shopify store!

Safety2021 — Sun, 03 May 2026 09:33:21 GMT

its blocking my own website too. its a shopify site. nothing wrong with it.

tried contacting EE, just wend round in circles over weeks. any help?

https://www.altartcards.shop/

Re: Advanced web protect - Incorrectly blocking my shopify store!

Northerner — Sun, 03 May 2026 10:16:39 GMT

Hi @Safety2021

Run the site via AI and ask it to review your site.

You'll need to ask EE to manually review through EE support quoting the domain and confirming it is a verified UK small business with positive Trustpilot feedback.

Thanks

Re: Advanced web protect - Incorrectly blocking my shopify store!

Safety2021 — Sun, 03 May 2026 10:48:14 GMT

Yes i have already tried contacting EE who do not manage the web protect system. i was told to contact BT, a couple of departments, who said theres nothing wrong with my site, and they cant change that its being flagged.

im wondering if there is a way of getting it re assessed. 20+ hours of calls to EE and BT over months, and a long email chain shows they are not the correct people to be talking to.

not sure what to do next

Re: Advanced web protect - Incorrectly blocking my shopify store!

Alex_H — Sun, 03 May 2026 13:30:16 GMT

Hi @Safety2021,

Welcome to the EE Community

So just to double check its only effecting EE broadband connections which have the advanced web protect enabled? Which team at EE/BT is it you have been emailing?

Alex