topic Re: BT Broadband booster disc and visot from an Engineer in Broadband & Landline

BT Broadband booster disc and visot from an Engineer

RickStevens — Fri, 01 May 2026 12:34:06 GMT

Part of the EE Broadband deal was to get 2 BT Broadband booster discs and a visit from an engineer to optimise the Broadband in our house , heard nothing about either of them??

Re: BT Broadband booster disc and visot from an Engineer

XRaySpeX — Fri, 01 May 2026 13:02:18 GMT

Do you have an EE router? Which 1? If you have not all BT WiFi discs work with it?

Re: BT Broadband booster disc and visot from an Engineer

Peter_W — Fri, 01 May 2026 16:22:14 GMT

Welcome to the Community, @RickStevens

When was it that your broadband went live, and did you receive a brand new EE Hub?

Your initial installation will be completed by an Openreach engineer, but this is separate to the personal setup options that we offer.

Peter

Re: BT Broadband booster disc and visot from an Engineer

XRaySpeX — Fri, 01 May 2026 16:13:28 GMT

@Peter_W : An Openreach engineer wouldn't be optimising the Broadband within the home, as stated in OP, would he, but only optimising the Broadband to the home? I had assumed the eng. mentioned in the OP was an EE Guide Home Visit.

Re: BT Broadband booster disc and visot from an Engineer

Peter_W — Fri, 01 May 2026 16:21:59 GMT

That's correct, @XRaySpeX.

Whilst the Openreach engineer would check the overall service is working, any optimisation of WiFi within the home and additional devices like extenders would come from an EE Guide Home visit.

Peter