topic Re: Delay to EE broadband in Broadband & Landline

Delay to EE broadband

marmite_hater — Fri, 01 May 2026 13:03:51 GMT

Stay with me:

Switched from Virgin to EE. EE came out yesterday but Openreach says there is an issue that could take up to 10 days to fix!! I work from home and am now panicking that my Virgin contract was due to end yesterday (still on at mo) and I'll be left without any connection at all.

I just read somewhere that EE wont instruct Virgin to disconnect until the switch is complete - does that sound right?

Re: Delay to EE broadband

XRaySpeX — Fri, 01 May 2026 13:10:13 GMT

Yes, your old ISP's BB should not be discon'ed until your new ISP's BB is up & running.

What does BT Wholesale Broadband Availability Checker > Address Checker estimate for your address? Post the whole table, the text below it and the line above it, blanking out your address.

Re: Delay to EE broadband

marmite_hater — Fri, 01 May 2026 15:06:08 GMT

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability WBC SOGEA AvailabilityHigh Low High Low VDSL Range A (Clean)
VDSL Range B (Impacted)
G.fast Range A (Clean)
G.fast Range B (Impacted)

80	67	20	19	62.1	Unavailable	Available
80	67	20	18.7	60	Unavailable	Available
--	--	--	--	--	Unavailable	--
--	--	--	--	--	Unavailable	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessWBC FTTP

Up to 1000

Up to 220

Available

1 Stage

Other Offerings Availability DateVDSL Multicast

Available

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG premises served by 2.5 Inch plastic duct 56.

ONT exists with active service. No spare ports are available. A new ONT may be ordered.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.
Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

Re: Delay to EE broadband

XRaySpeX — Fri, 01 May 2026 15:58:49 GMT

There's no indication of any issues there. You have an active Full Fibre service delivered from an ONT modem served by an underground duct.

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.