topic NO landline working yet in Broadband & Landline

NO landline working yet

royjenkins2841 — Fri, 01 May 2026 07:19:50 GMT

I am a new customer form Plus Net serves

I need my land line up and running E.E. promise me they would keep

if I moved over to E.E. serves --NOT TURE-

I ask for a tech to come to my home and sort out the Land line connection NO IONE from E.E. has been yet

I was booked in for 30th April by E.E. staff on phone.

My family member with a Mobil phone and a E.E. users got my phone working for about 3 Min on 30th April

untill E.E. pulled the plug on my internet serves(it when OFF

NOW I have No land line Phone WHY E.E. staff what is going on???

Please send me a tech to my home to sort out E.E. Landline problem please

Re: NO landline working yet

Peter_W — Fri, 01 May 2026 11:38:57 GMT

Welcome to the Community, @royjenkins2841

Just to be sure here, am I correct in thinking the broadband is working right now, but the landline isn't, or is nothing working?

One thing to be aware of is that there's a chance you have been moved to Digital Voice, in which case you would need to plug your phone into the green socket on the back of your EE Hub rather than the BT socket on your wall.

Peter

Re: NO landline working yet

royjenkins2841 — Sun, 03 May 2026 06:20:23 GMT

UP-DATE

Thanks to Jamie tech coming out on 1-May Saturday to fix my phone problem we are up and running

thank you E.E..

Re: NO landline working yet

royjenkins2841 — Sun, 03 May 2026 06:23:11 GMT

THANKS FOR YOU INPUT

But all sorted now phone working after Tech came out on 1 May

we had 1 bad cable ---and 1 bad phone --all is well now Peter thanks

Re: NO landline working yet

Michael_D — Sun, 03 May 2026 08:03:16 GMT

Thanks for coming back with an update @royjenkins2841.

I'm glad to hear it is all sorted for you now.

Take care and have a great day.

Michael