topic Re: Almost done with EE in Broadband & Landline

Almost done with EE

Skinks — Thu, 30 Apr 2026 17:26:20 GMT

I came home on the 26/4/26 from working away and had no internet. I called them and after around an hour on the phone was told I’m being switched from a legacy account to a new one but my internet would be back on.

the next day, no internet and another long call. I was told it would then not be until Tuesday when I would “definitely” be connected. Tuesday comes along and still not internet. Another hour long call to be told my hub is the problem. New hub arrives and would you believe it, no internet. Yet another call and his time they decide to send an engineer (today). He turns up and takes one look at it and says an open reach engineer needs to look at it which now won’t be until Tuesday next week. Absolutely abysmal service, what the hell is going on??!! Complaint has gone in

Re: Almost done with EE

XRaySpeX — Thu, 30 Apr 2026 17:30:34 GMT

Was no work done at your home to install the new BB? I would've expected it to be done.

What does BT Wholesale Broadband Availability Checker > Address Checker estimate for your address? Post the whole table, the text below it and the line above it, blanking out your address.

Re: Almost done with EE

Northerner — Thu, 30 Apr 2026 19:43:33 GMT

Hi @Skinks

What an odd situation. Did EE not notify you in advance about the legacy switch.

Thanks

Re: Almost done with EE

Skinks — Thu, 30 Apr 2026 21:16:15 GMT

No, I was notified my account was going to be changing over but told me I wouldn’t need to do anything as the switch was automatic.

Re: Almost done with EE

Skinks — Thu, 30 Apr 2026 21:16:48 GMT

There was a notification but advised everything would be automatic and I wouldn’t need to do a thing