topic Re: The sheer stupidity of EE blows my mind in Broadband & Landline

The sheer stupidity of EE blows my mind

CosmicHorizon — Thu, 30 Apr 2026 19:45:22 GMT

This is unbelievable. I've arranged with EE to have broadband installed at my new bungalow. I want it installed before I move in. EE have just sent me an email saying my equipment is on its way. But they're sending it to my new address that I haven't moved into yet! So how am I supposed to receive it?

2 questions really:

a) Presumably there will be people in my position who want the broadband installed before they actually move to their new property. So obviously there needs to be offered a choice whether they want the equipment sent to the address they're moving from or their new address. I was not offered any such option. Why not??

b) Why on earth isn't the broadband installer guy bringing all the relevant equipment with him?? I had assumed that this would happen.

I'm asking EE these questions, and apart from an initial asinine response where they told me to ring a number, they are completely ignoring me. Is there any rationale whatsoever why they're doing this? Or are they just unbelievably stupid. I strongly suspect the latter!

Edit to add: Can't psot as it says "Your post has been changed because invalid HTML was found in the message body".

What HTML?? I just bloody typed it out! What have they changed?? These EE guys are seriously idiotic.

Re: The sheer stupidity of EE blows my mind

XRaySpeX — Thu, 30 Apr 2026 19:56:04 GMT

b) The installer eng. comes from OR who do not supply routers. The router is supplied by EE who never meet up with installer. They just book him via a booking system.

When you get "Invalid HTML" just hit Post/Reply again & it will clear it.

Re: The sheer stupidity of EE blows my mind

CosmicHorizon — Thu, 30 Apr 2026 20:19:21 GMT

I have zero interest in what "OR" (whoever the hell they are) supply or do not supply. I am paying EE.

Re: The sheer stupidity of EE blows my mind

CosmicHorizon — Thu, 30 Apr 2026 20:21:44 GMT

And no, you definitely haven't helped. Where's the thumbs down icon?

Re: The sheer stupidity of EE blows my mind

XRaySpeX — Thu, 30 Apr 2026 20:23:31 GMT

OR = Openreach, the subsidiary of the BT Group that runs the infrastructure that EE's & other's BB runs on.

Sorry, but that's the way it is, for all providers.

No need to be rude!

Re: The sheer stupidity of EE blows my mind

short64 — Thu, 30 Apr 2026 21:03:54 GMT

Can you not use the tracking link from Royal Mail and use the option to change delivery day or arrange collection from the Post Office!

Re: The sheer stupidity of EE blows my mind

CosmicHorizon — Thu, 30 Apr 2026 22:33:55 GMT

Jus' checked again now and it says it'll be delivered tomorrow morning! Looks like I can change the delivery date. But the broadband guy is coming on Tuesday and there is no delivery option for either Sunday or Monday. It would be best if I choose Tuesday so I don't have to make 2 trips to my new home. But the broadband guy might come before the equipment is delivered. Though I might be able to connect it up myself?