topic Re: How to contact EE via email in Broadband & Landline

How to contact EE via email

Lurch1 — Sun, 24 Jul 2022 20:43:50 GMT

Can someone please advise on how to contact EE via Email as there does not appear to be that option anywhere on their webite. Everytime we click on contact EE on their website we go round in circles!

Please note we are already aware of dialing 150 off an EE phone (we dont have access to one apart from the account we are trying to talk to someone about but we do not have easy access to it as we are in 2 seperate households). We have also used the phone number given if using a different provider - this does not work! We go round in circles and then get cut off.

We are trying to contact EE about an elderly gentlemans (85) account who does not understand what he is paying and neither do we (I'm his brother). We believe is paying 2 broadband/landline bills and has been since 2016. We have access to one account but have no information about the 2nd account apart from a direct debit reference.

Any help anyone can provide will be appreciated.

Lurch1

Re: How to contact EE via email

XRaySpeX — Sun, 24 Jul 2022 22:00:27 GMT

You can't! EE provides no email contact. You can contact them on the Freephone no. in my sig. below but if the account holder hasn't previously given his permission for you to represent him they won't be able to discuss this matter with you.

Do you have access to his MyEE for BB account? You should be able to see his bills from there.

Re: How to contact EE via email

4x4 — Wed, 03 May 2023 03:51:47 GMT

They do have a email address their CEO's email address which is :- **removed**

Re: How to contact EE via email

4x4 — Wed, 03 May 2023 03:54:22 GMT

Isn't it funny they don't want me to give a email address of their CEO but you can find it quite easily. All CEO's addresses can be found on the CEO address when you ask

Re: How to contact EE via email

4x4 — Wed, 03 May 2023 03:54:59 GMT

**removed**

Re: How to contact EE via email

Chris_B — Wed, 03 May 2023 06:09:10 GMT

@4x4 Even if you put your own email address on here it’ll be removed. Perhaps you should read the forums rules before post more. And do you think the CEO is actually going to help seeing as he isn’t customer facing ? Ie it’s not he’s job to do customer issues. And this tread is from July 2022.

Re: How to contact EE via email

c9 — Mon, 22 May 2023 00:45:06 GMT

You can contact 08009566000 option 2 option 1 Len press option one for quick response OR option two, if you do not have a mobile

Re: How to contact EE via email

kmarni — Thu, 10 Aug 2023 01:25:37 GMT

hello ee

how are u doing

i have written this email to say my sim card was stolen and want replacement

hope to get back to me

Kmarni

Re: How to contact EE via email

XRaySpeX — Thu, 10 Aug 2023 01:31:28 GMT

@kmarni : This isn't an email to EE; it's a user discussion forum. You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no.

Re: How to contact EE via email

Emma396 — Wed, 06 Sep 2023 16:30:45 GMT

Hey my name is Emma I have cancelled my EE contract with you why you take my money out off my account

i leave ee from you

thank you

please email me back please Emma tbxxxxxxxxx

[Mod edit: Please do not share personal details such as your full name, as your posts are visible to the public. Thanks!]

Re: How to contact EE via email

XRaySpeX — Wed, 06 Sep 2023 16:25:30 GMT

@Emma396 : You had to give 14 days notice to cancel your Home BB & Phone.

EE does not make email contact.

Re: How to contact EE via email

c9 — Wed, 06 Sep 2023 16:41:14 GMT

Sorry to hear that please contact from any phone 0800 9566 000 or if you have a I phone please call 150 and press option one, if you have a iPhone it will send you a text to pree verify yourself on ee app please download left ee app first by going into your app, Stor on you I phone or Android

Please contact me any further help needed

Re: How to contact EE via email

c9 — Wed, 06 Sep 2023 17:48:27 GMT

Please contact, 150 or 0800 956 6000

Re: How to contact EE via email

c9 — Thu, 14 Dec 2023 08:58:47 GMT

Can people stop complaining please?

Re: How to contact EE via email

XRaySpeX — Thu, 14 Dec 2023 12:11:10 GMT

@c9 : Why shouldn't peeps complain or at least recount their experiences with New EE BB when they are having issues with it?

Re: How to contact EE via email

c9 — Thu, 14 Dec 2023 21:46:08 GMT

unfortunately without the correct information for your second account EE will not be able to support you

Re: How to contact EE via email

c9 — Fri, 15 Dec 2023 09:09:24 GMT

ee customer services do not have an e-mail address sorry

Re: How to contact EE via email

c9 — Mon, 25 Dec 2023 02:25:55 GMT

Sometimes it is not very nice to keep on complaining

Re: How to contact EE via email

XRaySpeX — Mon, 25 Dec 2023 04:43:15 GMT

@c9 : Most times you have every right to complain when things go wrong and often it's the only way to get them fixed.

Why do you need to be nice when they've done you wrong?

Re: How to contact EE via email

Jasminebeaton — Wed, 07 Feb 2024 03:14:37 GMT

I need help with booking a appointment for a installation to happen as my outside connection wire has been cut and when the man come out to install my broadband he couldn’t and said someone will be in contact to arrange for someone to come and replace the cable