topic Re: New digital EE hub in Broadband & Landline

New digital EE hub

clairelymm — Wed, 29 Apr 2026 16:41:05 GMT

Just received a new digital smart hub Plus. No idea what I'm supposed to do with it !

OK, watched a couple of EE videos, nothing like what I have ! As far as I can see without ripping cupboards out, there is a junction box under the stairs where the cable comes in. That travels all the way round the room. behind all the cupboards etc, and comes out on my desk near the phone. This box has said cable going in to it, and one small plug coming out, this goes to my original hub, the older ee black smart hub with a long light running under the logo.

Following the phone line, that also disappears round the room and behind all the cupboards, but it doesn't seem to come out at the other end ! Does this mean that there is another junction box behind the cupboards ?

Thought about ordering a free wifi adapter, but phone is no longer with EE, just broadband, so cannot text Adapter to 66033, just bounces back, obviously...

Am I looking at taking sledge hammer to my nice new(ish) cupboards ? or is there another way of contacting EE ? TIA

Re: New digital EE hub

XRaySpeX — Wed, 29 Apr 2026 18:13:29 GMT

What is the name of the EE BB plan you are on including its speed?

Perhaps you are meant to replace your existing router with this new 1. Suck it & see. It's just 1 wire.

Re: New digital EE hub

JimM11 — Wed, 29 Apr 2026 19:58:01 GMT

@clairelymm As long as you have the smart hub 6 plus SH31B version with the VDSL modem, then it will just plug into the Master phone socket to operate, and the landline phone into the back of that hub for the Digital Voice...

Re: New digital EE hub

clairelymm — Thu, 30 Apr 2026 07:48:38 GMT

So I have to rip all the cupboards out to find out where the phone line goes to.

Re: New digital EE hub

clairelymm — Thu, 30 Apr 2026 07:56:49 GMT

No idea why you knowing my plan or my guaranteed speed will help me become a technical wizard overnight !

My plan is to try and live for another couple of years and just do what I am doin g now ! This free upgrade is going to cost me the rest of my savings probably ! Maybe I'll switch provider...

Re: New digital EE hub

clairelymm — Thu, 30 Apr 2026 07:58:29 GMT

Can't just replace it, it's the wrong cable fitting, and there's no other cables or splitters in the box... Even though EE's you tubes says there is...

Re: New digital EE hub

JimM11 — Thu, 30 Apr 2026 11:33:37 GMT

@clairelymm One way off doing it if so inclined, other way is just get a OR Engineer to visit, they will tell you what the current socket is either a Master or an Extension when they look at the back off the socket when unscrewed or unclipped depending on the type.....

Other way is just plug the new hub in, if it turns Aqua after the 5 minute boot-up then you are good to go and do everything else to connect and setup the new hub, no sledge hammer needed.

Re: New digital EE hub

XRaySpeX — Thu, 30 Apr 2026 12:02:04 GMT

Ah, you never mentioned you had a free upgrade. All you said was you just received a router which you had no idea what to do with.

EE are planning to upgrade you from partial Fibre (FTTC) which comes to you at a phone socket to Full Fibre (FTTP) which comes to you at an ONT modem box. EE will scheduling an OR engineer to come round to install the Full Fibre after discussing with you the positioning of the wiring & the ONT.

See How Fibre to the Premises (FTTP) is installed

Re: New digital EE hub

JimM11 — Thu, 30 Apr 2026 12:22:56 GMT

@clairelymm Generic videos to cover all the various install types, have a look on the new EE Hub or the EE box, type SH32B of the EE Hub, fibre only connection to a FTTP ONT connection, will only have the EE Hub, power supply and a Ethernet cable to connect to the newly installed Full Fibre ONT connection once the installation team get round to doing it....

If you are only getting a Free DV upgrade, then the New Hub type SH31B would possibly be required so you can plug the landline phone into the back off the hub, or/and a DVA if EE sent you one but does not sound like that has happened.