https://community.ee.co.uk/t5/Broadband-Landline/Top-Tips-for-pairing-your-WiFi-Extenders-to-the-Smart-Hub-7-Pro/m-p/1615447#M136932 <P>We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first time.</P> <H2>Pair using an Ethernet cable first</H2> <P>If your extender isn’t pairing wirelessly, starting with a wired connection helps it settle and complete any updates.</P> <UL> <LI>Plug an <STRONG>Ethernet cable</STRONG> between your Smart Hub 7 Pro and the Smart WiFi 7 Pro.</LI> <LI>Wait until the extender shows a <STRONG>steady aqua light</STRONG>.</LI> <LI>Once it’s steady aqua, <STRONG>leave it connected for 10 minutes</STRONG>. This gives the extender time to finish any firmware updates.</LI> </UL> <H3>Switch back to wireless pairing</H3> <UL> <LI>After 10 minutes, unplug the <STRONG>Ethernet cable</STRONG> from both devices.</LI> <LI>Keep the extender <STRONG>powered on</STRONG>.</LI> <LI>Wait up to <STRONG>5 minutes</STRONG> for it to pair wirelessly.</LI> <LI>You should see a <STRONG>solid aqua light</STRONG> again once pairing completes. Try not to unplug the power during this step.</LI> </UL> <H3>Move it to the best spot<BR /><BR />Once the extender has been solid aqua for around 5 minutes:</H3> <UL> <LI>Power it off.</LI> <LI>Move it to your preferred location.</LI> <LI>Power it back on and let it reconnect.</LI> </UL> <H2>Placement makes a big difference</H2> <P>For the strongest WiFi, place your extender <STRONG>halfway between your hub and the area with weaker signal</STRONG>, rather than right at the edge of your home.</P> <P><A title="Opens WiFi Extender 'Get Started Guide' in new tab" href="https://ee.co.uk/help/broadband/getting-started/setting-up-wifi-extender?s_cid=con_ee_eng-bb-nopp_ee_email_kci_oa_smart-wifi-placement" target="_blank" rel="noopener">This guide</A> shows how to get the best setup.</P> Wed, 29 Apr 2026 09:07:18 GMT Chrissy_G 2026-04-29T09:07:18Z https://community.ee.co.uk/t5/Broadband-Landline/Top-Tips-for-pairing-your-WiFi-Extenders-to-the-Smart-Hub-7-Pro/m-p/1615447#M136932 <P>We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first time.</P> <H2>Pair using an Ethernet cable first</H2> <P>If your extender isn’t pairing wirelessly, starting with a wired connection helps it settle and complete any updates.</P> <UL> <LI>Plug an <STRONG>Ethernet cable</STRONG> between your Smart Hub 7 Pro and the Smart WiFi 7 Pro.</LI> <LI>Wait until the extender shows a <STRONG>steady aqua light</STRONG>.</LI> <LI>Once it’s steady aqua, <STRONG>leave it connected for 10 minutes</STRONG>. This gives the extender time to finish any firmware updates.</LI> </UL> <H3>Switch back to wireless pairing</H3> <UL> <LI>After 10 minutes, unplug the <STRONG>Ethernet cable</STRONG> from both devices.</LI> <LI>Keep the extender <STRONG>powered on</STRONG>.</LI> <LI>Wait up to <STRONG>5 minutes</STRONG> for it to pair wirelessly.</LI> <LI>You should see a <STRONG>solid aqua light</STRONG> again once pairing completes. Try not to unplug the power during this step.</LI> </UL> <H3>Move it to the best spot<BR /><BR />Once the extender has been solid aqua for around 5 minutes:</H3> <UL> <LI>Power it off.</LI> <LI>Move it to your preferred location.</LI> <LI>Power it back on and let it reconnect.</LI> </UL> <H2>Placement makes a big difference</H2> <P>For the strongest WiFi, place your extender <STRONG>halfway between your hub and the area with weaker signal</STRONG>, rather than right at the edge of your home.</P> <P><A title="Opens WiFi Extender 'Get Started Guide' in new tab" href="https://ee.co.uk/help/broadband/getting-started/setting-up-wifi-extender?s_cid=con_ee_eng-bb-nopp_ee_email_kci_oa_smart-wifi-placement" target="_blank" rel="noopener">This guide</A> shows how to get the best setup.</P> Wed, 29 Apr 2026 09:07:18 GMT https://community.ee.co.uk/t5/Broadband-Landline/Top-Tips-for-pairing-your-WiFi-Extenders-to-the-Smart-Hub-7-Pro/m-p/1615447#M136932 Chrissy_G 2026-04-29T09:07:18Z