topic Re: Broadband cancellation in Broadband & Landline

Broadband cancellation

trober89 — Tue, 28 Apr 2026 10:24:06 GMT

I am wanting to cancel my broadband, or at least discuss reducing my monthly payments. Is there a way of doing this online or does it need to be in store?

Re: Broadband cancellation

Pigsy10 — Tue, 28 Apr 2026 11:01:17 GMT

Good luck with this. It is almost impossible to speak to anyone at EE. I have tried on line and in store without success

Re: Broadband cancellation

Schockwave — Tue, 28 Apr 2026 11:42:50 GMT

Hello @trober89 ,

Welcome to the community,

If you speak to the billing team, by pressing option 1, I believe for broadband, they should be able to help, otherwise try option 2 and they should be able to put you through to the broadband team, but if you are still within the minimum term, not sure whether you can reduce your monthly payments, you would have to ring customer service or maybe go into a store with photo ID, as you will need proof.

Re: Broadband cancellation

XRaySpeX — Tue, 28 Apr 2026 13:45:04 GMT

@trober89 : To cancel your EE BB & Home Phone either:

If you no longer want any BB at your location, you phone EE on the Freephone no. (Opt 1) in my sig. and give 30 days notice OR
If you want to migrate your BB to another ISP you apply to them directly & they'll take care of everything bar your final EE bill, using the One Touch Switch (OTS) process. This will auto cancel your contract with EE.