Landline and broadband upgrade

StuartC4 — Mon, 27 Apr 2026 19:03:48 GMT

I am very curious, last September I received an email containing the following

Hello,

The next evolution of our broadband is here. And we’ll be upgrading you to our new and improved broadband for free, so you can get access to our best service.

You’ll benefit from new features too. This includes special WiFi controls on the app that allow you to pause and control the connection on certain devices. You also get quick and easy WiFi password sharing for guests.

You’ll be sent a new Smart Hub that’ll activate all these benefits once plugged in.

We'll also upgrade you to our new Digital Home Phone service.

Don’t worry, you won’t be entered into a new contract. Most things will stay the same, however, there’ll be a few small changes. Including:

Since when I have heard nothing , has anyone else had a similar experience or can explain what is going on?

Re: Landline and broadband upgrade

XRaySpeX — Mon, 27 Apr 2026 19:40:39 GMT

Looks like they wanted to move you, for free, from legacy BB to New EE BB, perhaps even Full Fibre, but have not implemented it yet.

What is the name of the EE BB plan you are on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

What does BT Wholesale Broadband Availability Checker > Address Checker estimate for your address? Post the whole table, the text below it and the line above it, blanking out your address.

topic Landline and broadband upgrade in Broadband & Landline

Landline and broadband upgrade

Re: Landline and broadband upgrade