topic Re: EE WiFi hotspot disappeared in my area — how can I check availability? in Broadband & Landline

EE WiFi hotspot disappeared in my area — how can I check availability?

RKYadav — Sun, 26 Apr 2026 15:49:28 GMT

Hi everyone,

I used to have access to an “EE WiFi” hotspot near my postcode, and as an EE customer I was able to connect and use it without any issues.

However, over the past 15–20 days, I’ve noticed that the EE WiFi network is no longer there (not showing up at all on my devices). I’ve checked multiple times and on different devices, but the hotspot doesn’t seem to be broadcasting anymore.

I wanted to ask:

- Has EE removed or reduced WiFi hotspots in certain areas recently?
- Is there any way to check if EE WiFi hotspots are still active near my postcode?
- Is there a coverage map or tool available to see hotspot locations?

Would appreciate any insights or guidance.

Thanks

Re: EE WiFi hotspot disappeared in my area — how can I check availability?

XRaySpeX — Sun, 26 Apr 2026 17:55:44 GMT

@RKYadav : I presume you have New EE BB to be able to access EE WiFi free.

Check in your online EE a/c under Manage > Plans & Subs > Manage broadband > EE WiFi (at bottom) > Learn more about EE WiFi that you are Opted In.
Consult Public EE WiFi hotspots > Find a hotspot for locations.

Re: EE WiFi hotspot disappeared in my area — how can I check availability?

bobpullen — Mon, 27 Apr 2026 07:11:27 GMT

@RKYadav wrote:
- Has EE removed or reduced WiFi hotspots in certain areas recently?

Not necessarily. The 'EE WiFi' hotspots also broadcast from other EE Broadband customers' hubs i.e. it could have been a neighbour's connection you were using and it's disappeared because they've recently moved out or changed ISP.

Re: EE WiFi hotspot disappeared in my area — how can I check availability?

RKYadav — Mon, 27 Apr 2026 15:38:03 GMT

No, EE provides hotspot just like they provide in London tube stations, same way I got EE Wifi signal and it asked for EE ID and was free, if you are not EE customer then you can pay small amount to use it for few hours.

Re: EE WiFi hotspot disappeared in my area — how can I check availability?

RKYadav — Mon, 27 Apr 2026 15:41:05 GMT

Thank you I checked my postcode and found hotspot is listed but for some reason signal is not coming.

Signal comes for everyone, EE customers get wifi for free but non-EE can pay 5£ onwards to use 1 hour onwards

Re: EE WiFi hotspot disappeared in my area — how can I check availability?

XRaySpeX — Mon, 27 Apr 2026 17:59:20 GMT

EE Mobile Coverage on the London Underground is a subset of Public EE WiFi that is freely available to EE mobile users, both contract & PAYG, while the whole of Public EE WiFi is freely available to all New EE BB & BT BB users unless they Opt-out.

Most of EE WiFi is provided by the BB users own routers themselves while WiFi on the Underground is provided by Transport For London (TfL).

Re: EE WiFi hotspot disappeared in my area — how can I check availability?

bobpullen — Wed, 29 Apr 2026 19:59:53 GMT

@RKYadav wrote:
No, EE provides hotspot just like they provide in London tube stations, same way I got EE Wifi signal and it asked for EE ID and was free, if you are not EE customer then you can pay small amount to use it for few hours.

Yes, I understand how it works. As @XRaySpeX has pointed out though, the same 'EE WiFi' SSID is broadcast from many residential EE customers' hubs too, and you connect to it exactly the same way as you would any other 'EE WiFi' hotspot i.e. as a perk of your EE account, or as a paying EE WiFi customer.

If the signal near you was coming from a residential customer's hub and they have moved, turned it off, changed Internet provider etc. then it would explain why you can no longer see it. I'm not saying that's definitely what's happened but it's certainly a possibility.