https://community.ee.co.uk/t5/Broadband-Landline/Promised-download-speeds/m-p/1614771#M136773 <P>I recently decided after 20 + years to switch from Talk Talk to EE one full fibre so I could incorporate my mobile contract and broadband in one place. Sadly since changing I have had no end of problems after engineers installed full fibre. Promised downloads speeds range from 20 Mb to a measly 60 if that. I was told by the engineers that as they had to install full fibre at the rear of my house that they would send a request to Ee to issue an extender. That comment itself did not fill me with reassurance!. I run speed tests which confirm there is a problem and advise I contact EE at a cost!!. No sorry this is not acceptable... I've started a new contract which is not delivering what was promised. Please fix as the problem is getting me more and more agitated!.&nbsp;</P> Fri, 24 Apr 2026 18:45:00 GMT Nannycez 2026-04-24T18:45:00Z https://community.ee.co.uk/t5/Broadband-Landline/Promised-download-speeds/m-p/1614771#M136773 <P>I recently decided after 20 + years to switch from Talk Talk to EE one full fibre so I could incorporate my mobile contract and broadband in one place. Sadly since changing I have had no end of problems after engineers installed full fibre. Promised downloads speeds range from 20 Mb to a measly 60 if that. I was told by the engineers that as they had to install full fibre at the rear of my house that they would send a request to Ee to issue an extender. That comment itself did not fill me with reassurance!. I run speed tests which confirm there is a problem and advise I contact EE at a cost!!. No sorry this is not acceptable... I've started a new contract which is not delivering what was promised. Please fix as the problem is getting me more and more agitated!.&nbsp;</P> Fri, 24 Apr 2026 18:45:00 GMT https://community.ee.co.uk/t5/Broadband-Landline/Promised-download-speeds/m-p/1614771#M136773 Nannycez 2026-04-24T18:45:00Z https://community.ee.co.uk/t5/Broadband-Landline/Promised-download-speeds/m-p/1614773#M136774 <P>What is the name of the EE BB plan you are on including its speed? Which EE router &amp; WiFi extenders, if any, do you have (read label or post a pix)?</P><P>What speeds show when&nbsp;<SPAN>running&nbsp; the speedtest in the app, which will show both the raw BB speed to the router &amp; the speed to the device from which it run?</SPAN></P> Fri, 24 Apr 2026 18:50:41 GMT https://community.ee.co.uk/t5/Broadband-Landline/Promised-download-speeds/m-p/1614773#M136774 XRaySpeX 2026-04-24T18:50:41Z