topic Re: Account in credit in Broadband & Landline

Account in credit

DortheH — Thu, 23 Apr 2026 19:29:42 GMT

I recently cancelled my broadband (without landline) with EE and went back to BT to get Home Essentials. EE charged me for a whole month but have now credited my former broadband account because I left on the 14th. Will the credit in my account automatically be paid into my bank account or do I have to request it?

DortheH

Re: Account in credit

XRaySpeX — Thu, 23 Apr 2026 19:53:23 GMT

@DortheH : As you cancelled your BB contract with EE it should be auto credited to your normal method of payment but best to call CS & make sure it will be.

Re: Account in credit

DortheH — Thu, 23 Apr 2026 19:55:35 GMT

Ok I'll do that. Thank you for your help 😊

Re: Account in credit

XRaySpeX — Thu, 23 Apr 2026 19:59:31 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.