topic Re: Constant Buffering With Streaming Services in Broadband & Landline

Constant Buffering With Streaming Services

Simon10011 — Thu, 01 Aug 2024 19:50:44 GMT

I have moved over from BT to EE, So far worst mistake I have ever made.

The buffering while streaming is a nightmare. I am streaming the usual Netflix, Disney and Youtube via my Sky box. I have reset my Smart Hub, tested the connection through the EE app and had them restart my hub. EE state no issues in my area.

Anybody have any suggestions to fix such issue, Its becoming impossible to watch anything.

Re: Constant Buffering With Streaming Services

Mustrum — Thu, 01 Aug 2024 21:38:04 GMT

@Simon10011 do you still have your BT hub, if so are you able to plug that back in and give it a try?

What service speed do you have?

Are the fevices connected via WiFi or wire cable?

Re: Constant Buffering With Streaming Services

DebbieChristie — Wed, 13 Nov 2024 20:29:02 GMT

I agree. Buffering is constant. Things are almost unwatchable

Re: Constant Buffering With Streaming Services

Leanne_T — Thu, 14 Nov 2024 10:01:43 GMT

Morning @DebbieChristie

Thanks for coming here 🙂

Which router are you using?

Do you experience any connection problems with other devices at the same time?

Speak to you soon.

Leanne.

Re: Constant Buffering With Streaming Services

Burbonizer — Sun, 17 Nov 2024 15:58:41 GMT

I too upgraded to EE 900mb full fibre on the 13th of this month and all of my streaming services have now the buffering issue. I was on a 42mb BT connection before and it never buffered once. What is going on?

Re: Constant Buffering With Streaming Services

JimM11 — Sun, 17 Nov 2024 16:37:07 GMT

@Burbonizer So what has changed?

Re: Constant Buffering With Streaming Services

Burbonizer — Sun, 17 Nov 2024 16:55:37 GMT

An upgrade supposedly.

Re: Constant Buffering With Streaming Services

JimM11 — Sun, 17 Nov 2024 16:58:41 GMT

@Burbonizer New upgrade, is just one, New router? Same router nothing changed? Is it in the exact same position as the previous router?

Re: Constant Buffering With Streaming Services

Burbonizer — Sun, 17 Nov 2024 17:13:25 GMT

Well yes, new router aswell as I don't have full fibre before only fibre to cab.

The router is in the exact same place. Hard wired to the sky box to stream the services.

With this much buffering I am now questioning the move I was going to make to the EE TV service.

Re: Constant Buffering With Streaming Services

JimM11 — Sun, 17 Nov 2024 18:54:33 GMT

@Burbonizer So your next question is what router do you have, link below for pictures. On an EE FF 900mb/s ethernet connected there should be zero buffering issues. Something else is going on. I have on 5th Nov moved from a 40/10 fttc to a 500mb/s FF, and do not see any streaming, download or anything speed related. New FF ont, swapped cable, same router as before, exactly same network. Have a look at the link, and if you still have your BT router, feel free to put it back on the network, it will work fine....

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

Re: Constant Buffering With Streaming Services

NettieLondon — Mon, 16 Dec 2024 20:33:07 GMT

Hi All,

I changed from BT to EE at the beginning of July. I have had buffering issues since day 1 and its so irritating and enfuriating. I didn't have any issues on BT but ever evening constant buffering on EE.

I am currently trying to watch something on iplayer. It buffers for 10 seconds every couple of minutes.

I'm fed up of calling EE and after doing the speed test and them restarting then tell me its my TV!!! so now i have to change my TV to get basic internet in the middle of london!!?

I sent my BT router back as otherwise they charge me, so i can't try that.

I would like to move back to BT. but i am stuck with this contract.

Has anyone got any other solutions please?

thanks

Re: Constant Buffering With Streaming Services

Mikes18 — Wed, 26 Mar 2025 00:39:55 GMT

someone in another thread suggested depowering the fire stick to reboot it. I tried it and the effect was immediate. I also have just switched from BT to EE broadband. Same issue for first 2 days. Now sorted.

Re: Constant Buffering With Streaming Services

Leanne_T — Wed, 26 Mar 2025 07:59:41 GMT

Morning @Mikes18

Thanks for sharing and I am really pleased this is now sorted for you.

Leanne 🙂

Re: Constant Buffering With Streaming Services

Mike38159 — Thu, 23 Apr 2026 11:36:42 GMT

I have exactly the same. We have an EE booster box that I pay extra for, still getting constant buffering on Disney, Netflix etc.

All connected via WiFi, not cable, even does it on the iPad now.

never had this with copper BT cabling, waste of money

Re: Constant Buffering With Streaming Services

Christopher_G — Thu, 23 Apr 2026 14:43:19 GMT

Hi @Mike38159

Welcome to the community.

Which device are you streaming the services on? If you do a speed test, are the results what you were quoted when you took out your contract?

Chris

Re: Constant Buffering With Streaming Services

Mike38159 — Thu, 23 Apr 2026 16:04:21 GMT

streaming on main tv and now buffering on iPad too.

I’ve run a download speed check, all ok at 522mbps, guarantee was 425mpbs.

EE booster is working ok and connected as is Sky booster box.

thanks

Mike

Re: Constant Buffering With Streaming Services

Christopher_G — Thu, 23 Apr 2026 16:49:57 GMT

Thanks, @Mike38159

The speeds look good. I recommend speaking with our technical support team, so they can run through some tests with you, and check everything from our side.

Keep us updated with how it goes please.

Chris

Re: Constant Buffering With Streaming Services

JimM11 — Thu, 23 Apr 2026 18:06:58 GMT

@Mike38159 Is the sky booster used for a sky Q system, if so you may have to check that the sky Q is set network wise as a third party network connection, and the Q and Booster are working with each other.