https://community.ee.co.uk/t5/Broadband-Landline/Problems-accessing-account-details-via-the-app-and-the-website/m-p/1614557#M136727 <P>Anyone else having trouble with accessing their account details via the app ?&nbsp; When I try, it tells me "there is mismatch with billing details " and to call EE !! But no one seems to be able to sort it .. just tell me to wait. My account has recently transitioned from BT .. so cannot see why any billing details would have changed .. does not bode well for the future if they cannot fix basic account data issues .</P> Thu, 23 Apr 2026 15:58:09 GMT KMO06 2026-04-23T15:58:09Z https://community.ee.co.uk/t5/Broadband-Landline/Problems-accessing-account-details-via-the-app-and-the-website/m-p/1614557#M136727 <P>Anyone else having trouble with accessing their account details via the app ?&nbsp; When I try, it tells me "there is mismatch with billing details " and to call EE !! But no one seems to be able to sort it .. just tell me to wait. My account has recently transitioned from BT .. so cannot see why any billing details would have changed .. does not bode well for the future if they cannot fix basic account data issues .</P> Thu, 23 Apr 2026 15:58:09 GMT https://community.ee.co.uk/t5/Broadband-Landline/Problems-accessing-account-details-via-the-app-and-the-website/m-p/1614557#M136727 KMO06 2026-04-23T15:58:09Z https://community.ee.co.uk/t5/Broadband-Landline/Problems-accessing-account-details-via-the-app-and-the-website/m-p/1614579#M136736 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4981794">@KMO06</a>&nbsp;Billing details may have changed to EE if they are taking the Direct Debit, call EE CS and see if they can sort out the account issues that you have.</P> Thu, 23 Apr 2026 18:19:05 GMT https://community.ee.co.uk/t5/Broadband-Landline/Problems-accessing-account-details-via-the-app-and-the-website/m-p/1614579#M136736 JimM11 2026-04-23T18:19:05Z