topic Re: How to purge multiple devices that have not connected for a long time in Broadband & Landline

How to purge multiple devices that have not connected for a long time

BennyB0Y — Tue, 14 Apr 2026 21:28:36 GMT

I think that the EE App can do with some more features.

Deletion of old devices - At present you can only delete one device at a time. The interface needs to allow a means of being able to filter and select a group of devices that the customer can then delete in one go. For example devices showing that they have not connected for over a year.
IP Address control - As far as I know, you have to use the Web interface to set a device to use a Static or DHCP assigned address.
App feedback - Add a fast track button on the app to allow customers to provide suggestions and feedback.

Re: How to purge multiple devices that have not connected for a long time

Peter_W — Wed, 15 Apr 2026 11:22:02 GMT

Thanks for sharing your feedback here @BennyB0Y.

I can certainly pass this on for you, too.

Peter

Re: How to purge multiple devices that have not connected for a long time

BennyB0Y — Wed, 15 Apr 2026 17:22:04 GMT

Many thanks @Peter_W - There's a feature that exists to export the logs of the router. Please would you also introduce a feature to export the list of devices to a CSV format? Cheers.

Re: How to purge multiple devices that have not connected for a long time

Leanne_T — Thu, 16 Apr 2026 08:19:57 GMT

Morning @BennyB0Y

Thanks for sharing your suggestion, I have passed this onto the relevant team 🙂

Have a lovely day.

Leanne.

Re: How to purge multiple devices that have not connected for a long time

BennyB0Y — Sat, 18 Apr 2026 15:00:06 GMT

Thank you @Leanne_T

Please would it be possible to add the feature where you can enter a fixed IP address outside the scope of the DHCP range? For example the default DHCP range is from 192.168.1.54 to 253. Entering an IP address like 192.168.1.10 raises a restriction message about only being allowed to enter an IP address within the scope. Maybe this could be a warning instead? I know that you could temporarily change the DHCP scope and then change it back, but that is not a full solution. Having a full feature like this would give customers that little more power over configuring their LAN. Thanks.

Re: How to purge multiple devices that have not connected for a long time

Ali_A — Sun, 19 Apr 2026 08:44:40 GMT

Hi @BennyB0Y

I've passed this feature request on for consideration. Thanks for sharing your observation on this.

Ali

Re: How to purge multiple devices that have not connected for a long time

bobpullen — Wed, 22 Apr 2026 09:42:05 GMT

@BennyB0Y wrote:
I know that you could temporarily change the DHCP scope and then change it back, but that is not a full solution. Having a full feature like this would give customers that little more power over configuring their LAN. Thanks.

You could always configure the IP directly within the connecting device's network settings?

Re: How to purge multiple devices that have not connected for a long time

BennyB0Y — Wed, 22 Apr 2026 13:58:55 GMT

@bobpullen wrote:
You could always configure the IP directly within the connecting device's network settings?

Hi @bobpullen - I've done this already for a couple of devices which allow the IP address to be set manually, so thanks for this suggestion that I have used. However there are some devices (E.g. Wi-Fi speakers) where setting a fixed IP address can only be achieved through DHCP Reservation within the router's settings, and not on the device itself. I'm looking for that little extra flexibility in the network admin side of the EE app. Thanks again.