Can’t add my broadband to manage my broadband

Cjkhammer — Tue, 21 Apr 2026 13:45:11 GMT

Had this issue for MONTHS called the helpline saying it would be sorted in 72 hours and still isn’t fixed

I can’t add my broadband to “manage my broadband” so I haven’t been able to see the bills im paying. It used to work then EE changed my broadband plan and hasn’t worked since. I spoke to someone on the phone who also found it strange we troubleshot email address and the billing number to no avail can ANYONE ACTUALLY HELP!

Re: Can’t add my broadband to manage my broadband

Rach_H — Tue, 21 Apr 2026 16:03:21 GMT

Hi @Cjkhammer,

Welcome to the Community!

I'm so sorry to hear about the trouble you're having with your account. I'd recommend reaching back out to the team and requesting that they raised a user fault, so that this can be looked into by our expert team.

Rach

topic Can’t add my broadband to manage my broadband in Broadband & Landline

Can’t add my broadband to manage my broadband

Re: Can’t add my broadband to manage my broadband