https://community.ee.co.uk/t5/Broadband-Landline/Awful-service/m-p/1614138#M136664 <P>Why did I change to EE - because Plusnet withdrew their landline service. Worst decision ever. 2 days after agreeing a contract I received an email fron EE asking for their equipment back or pay £85. I had not received any equipment. &nbsp;I contacted them by Live Chat - another mistake - and after 90 minutes I was told they had closed the contract in error because there was a glitch. I decided to hold on to the “equipment” until all was well with the system. A few days later I got anther request for their equipment back to be returned. &nbsp;A phone call this time and David was charming. He apologised and assured me I would not have to pay, not even the collection charge. However I have since read in the t&amp;c that I will be charged. I have to have it collected as I am 91 and cannot get to the local p.o, why&nbsp;<SPAN>should I pay when it was their error? &nbsp;He also made an appt for an engineer to call because of 1.4 download speed!!! Upload was 6. &nbsp;Arranged for 5 days time, the 2 hour slot has come and gone so yet another call when it transpired ‘they couldn’t fit it in’. A phone call would have helped as despite my age I do have another life. They are now supposed to be coming tomorrow and I could have had one of several slots. Well we shall see. Unfortunately I only had the choice of one other supplier and I ask myself why did I go with EE.</SPAN></P> Mon, 20 Apr 2026 17:26:47 GMT theoldandgrey 2026-04-20T17:26:47Z https://community.ee.co.uk/t5/Broadband-Landline/Awful-service/m-p/1614138#M136664 <P>Why did I change to EE - because Plusnet withdrew their landline service. Worst decision ever. 2 days after agreeing a contract I received an email fron EE asking for their equipment back or pay £85. I had not received any equipment. &nbsp;I contacted them by Live Chat - another mistake - and after 90 minutes I was told they had closed the contract in error because there was a glitch. I decided to hold on to the “equipment” until all was well with the system. A few days later I got anther request for their equipment back to be returned. &nbsp;A phone call this time and David was charming. He apologised and assured me I would not have to pay, not even the collection charge. However I have since read in the t&amp;c that I will be charged. I have to have it collected as I am 91 and cannot get to the local p.o, why&nbsp;<SPAN>should I pay when it was their error? &nbsp;He also made an appt for an engineer to call because of 1.4 download speed!!! Upload was 6. &nbsp;Arranged for 5 days time, the 2 hour slot has come and gone so yet another call when it transpired ‘they couldn’t fit it in’. A phone call would have helped as despite my age I do have another life. They are now supposed to be coming tomorrow and I could have had one of several slots. Well we shall see. Unfortunately I only had the choice of one other supplier and I ask myself why did I go with EE.</SPAN></P> Mon, 20 Apr 2026 17:26:47 GMT https://community.ee.co.uk/t5/Broadband-Landline/Awful-service/m-p/1614138#M136664 theoldandgrey 2026-04-20T17:26:47Z