topic Re: help with landline connecting to smart hub 7 in Broadband & Landline

help with landline connecting to smart hub 7

Cjr42 — Fri, 17 Apr 2026 14:31:24 GMT

Re: help with landline connecting to smart hub 7

XRaySpeX — Fri, 17 Apr 2026 14:32:24 GMT

Plug it into the green phone socket at back.

Re: help with landline connecting to smart hub 7

Cjr42 — Fri, 17 Apr 2026 14:35:40 GMT

Since receiving my Smart Hub 7 Plus, my landline won't connect to hub. I can't text EE as my moblie phone won't call out unless it is over What's App. I can't get through to a person and am feeling rather lost! Can someone please help me?

Re: help with landline connecting to smart hub 7

Cjr42 — Fri, 17 Apr 2026 14:56:24 GMT

there is nothing to plug into - the phone has only one cable and that is to the power socket

Re: help with landline connecting to smart hub 7

Cjr42 — Fri, 17 Apr 2026 14:58:04 GMT

i refuse to pay for my landline service if it is not available. i want this sorted as soon as possible please.

Re: help with landline connecting to smart hub 7

XRaySpeX — Fri, 17 Apr 2026 15:19:16 GMT

Is it a BT/EE Digital Home Phone? If so, you switch it on & pair it with the integrated DECT base station in the router over DECT using the WPS buttton of the router.

See Set up a Digital Home Phone handset

It's pointless threating this user discussion forum with not paying your bill. We can only provide advice to help you sort it & I believe I have done so.

Re: help with landline connecting to smart hub 7

Cjr42 — Fri, 17 Apr 2026 15:22:33 GMT

Finally sorted by signing into the admin hub and registering the handset. Now I can call EE to sort out why I have no mobile network!